Users Guide

Diagnostic Service 117
Diagnostic Service
Overview
The Server Administrator Diagnostic Service is a suite of diagnostic programs, or test modules, that
run locally on your system and can be accessed either locally or remotely over the network. You select
diagnostics tests to run from a hierarchical menu representing the hardware that Server
Administrator discovers on your system. You can select tests for various parts of a system and run
them simultaneously or sequentially in a single session. In addition, you can view results for each
individually selected test or hardware component.
NOTE: You must have Admin or Power User privileges in Server Administrator to run diagnostics tests using
the Diagnostic Service.
The Diagnostic Service is engineered to diagnose problems on individual systems. It does not
address problems that arise on the network level, unless the problem resides with a NIC on a
single system.
NOTE: The Diagnostic Service runs concurrently with all other applications running on the system under test.
Running these diagnostics causes significant additional system load that will impact the performance of your
system and all running applications. If you are running critical applications that require rapid response or
consume significant system resources, take the appropriate precautions before running these diagnostics.
Close all nonessential applications and only run diagnostics during nonpeak hours of system use.
See the Server Administrator Command Line Interface User's Guide for information about running
the Diagnostic Service from the command line.
When using the Diagnostic Service, you can click Help on the global navigation bar for more
detailed information about the specific window you are viewing. Diagnostic Service help is available
for all diagnostics tests that can be run for the device groups that Server Administrator discovers on
your system.
NOTE: At startup, the Diagnostics tab is not available in Server Administrator and the Diagnostic Service is
not listed on any of the Health pages. The Diagnostic Service waits for the Server Administrator service to
start completely before enumerating (scanning the system for available devices to diagnose). If you
press <F5> to refresh, the Diagnostic tab shows up when enumeration is complete. This process can take
several minutes on some systems.