Reference Guide

78 Diagnostic Service Supported Devices and Operating Systems
RAID, SCSI, and IDE Controllers and Attached Hard Drives
Server Administrator supports diagnostics for the following RAID and SCSI controllers as well as for the hard
drives that are attached to the RAID, SCSI, and IDE controllers, depending on the installed operating system.
NOTE: For all Dell PowerEdge systems running Windows, Dell OpenManage Server Administrator Storage
Management Service 1.1 or later is required to diagnose PERC 3/Di RAID controllers and attached devices when
using the Server Administrator Diagnostic Service. This requirement is not applicable for CERC SATA 1.5/6 Channel.
If Server Administrator Storage Management Service version 1.1 is not installed, Dell does not recommend running
diagnostics for PERC 3/Di RAID controllers and attached devices. To obtain correct results, make sure the
appropriate drivers and firmware are installed on the RAID system. See the documentation that came with your
device, or access the latest drivers from the Dell Support website at support.dell.com.
NOTE: Diagnostics depends on the Storage Management Service to load the mptctl module during installation on
Red Hat Enterprise Linux. Dell PowerEdge 1655MC does not support enhanced Storage Management Service; therefore,
for diagnostics to enumerate PERC 4/IM on the Dell PowerEdge 1655MC, you have to manually load the mptctl module.
Type the following commands in the Red Hat Enterprise Linux shell to load the mptctl modules in the following order:
1. modprobe mptctl
2. mknod /dev/mptctl c 10 220
NOTE: The Storage Management Service refers to the enhanced Storage Management Service. Server
Administrator no longer supports the basic Storage Management Service (also known as Array Manager).
Diagnostics Supported on Systems Running Microsoft Windows
Server Administrator supports diagnostics for the following RAID controllers as well as for hard drives
that are attached to the following RAID controllers, on systems running Windows:
• PERC 3/Di
• PERC 3/QC
• PERC 3/DC
• PERC 4/Di
•PERC 4/SC
• PERC 4/DC
• PERC 4/IM
• PERC 4e/DC
• PERC 4e/Di
•PERC 4e/Si
•PERC 5/E
• PERC 5/i (Adapter and Integrated)
• SAS 5/iR (Adapter and Integrated)
• SAS 5/E Adapter
• SAS 5/i Integrated
• CERC SATA 1.5/6 Channel