Users Guide

90 Remote Access Service
When using the Remote Access Service, you can click Help on the global navigation bar for more
detailed information about the specific window you are viewing. Remote Access Service help is available
for all windows accessible to the user based on user privilege level and the specific hardware and software
groups that Server Administrator discovers on the managed system.
NOTE: The Remote Access Service is not available on modular systems. You must directly connect to the DRAC on
a modular system. See the Dell Embedded Remote Access/MC Controller User's Guide for more information.
NOTE: See the Dell Remote Access Controller Installation and Setup Guide for complete information about
installing and configuring a DRAC III, a DRAC III/XT, or an ERA/O controller, configuring an ERA controller, and
using a DRAC to remotely access an inoperable system. See the Dell Embedded Remote Access/MC Controller
User's Guide for complete information about configuring and using an ERA/MC controller to remotely manage and
monitor your modular system and its shared resources through a network.
Hardware Prerequisites
The managed system must have a DRAC installed to use the Remote Access Service.
For a list of specific hardware requirements for your DRAC, see the readme file for your remote access
controller on the Systems Management Consoles CD and the Dell Remote Access Controller Installation
and Setup Guide or the Dell Embedded Remote Access/MC Controller User's Guide on the documentation CD.
NOTE: The DRAC software is installed as part of the Express Setup and Custom Setup installation options when
installing managed system software from the Dell PowerEdge™ Installation and Server Management CD, provided
that the managed system meets all of your DRAC's installation prerequisites. See the appropriate DRAC
documentation for complete software and hardware requirements.
Software Prerequisites
The managed system must have the DRAC software installed. See the Dell Remote Access Controller
Installation and Setup Guide or the Dell Embedded Remote Access/MC Controller User's Guide for a
complete list of software installation prerequisites.
NOTE: The DRAC software is installed as part of the Express Setup and Custom Setup installation options when
installing managed system software from the Installation and Server Management CD, provided that the managed
system meets all of your DRAC's installation prerequisites. See the appropriate DRAC documentation for complete
software and hardware requirements.