Compatibility Guide

90 Diagnostic Service Supported Devices and Operating Systems
RAID, SCSI, IDE Controllers, and Attached Hard Drives
Server Administrator supports diagnostics for the following RAID and SCSI controllers as well as for the
hard drives that are attached to the RAID, SCSI, and IDE controllers, depending on the installed
operating system.
NOTE: For all Dell PowerEdge systems running Windows, Dell OpenManage Array Manager version 3.7 or Server
Administrator Storage Management Service 1.1 or later is required to diagnose RAID controllers and attached
devices when using the Server Administrator Diagnostic Service.
NOTE: Diagnostics depends on the enhanced Storage Management Service to load the mptctl module during
installation on Red Hat Enterprise Linux. Type the following commands in the Red Hat Enterprise Linux shell to
manually load the mptctl modules in the following order:
1. modprobe mptctl
2. mknod /dev/mptctl c 10 220
Diagnostics Supported on Systems Running Microsoft Windows
For this release, Server Administrator supports diagnostics for the following RAID controller as well as for
hard drives that are attached to this RAID controller, on systems running Windows: PERC 5/e
Diagnostics Supported on Systems Running Red Hat Linux
For this release, Server Administrator supports diagnostics for the following RAID controller as well as for
hard drives that are attached to this RAID controller, on systems running Red Hat Enterprise Linux
operating systems: PERC 5/e