Users Guide

Table Of Contents
To force a reinstall:
1. Check the version of Server Administrator that was previously installed.
2. Download the installation package for that version from support.dell.com.
3. Locate SysMgmt.msi in the srvadmin\windows\SystemsManagement directory.
4. Type the following command at the command prompt to force a reinstall
msiexec /i SysMgmt.msi REINSTALL=ALL
REINSTALLMODE=vamus
5. Select Custom Setup and choose all the features that were originally installed. If you are not sure which features were
installed, select all features and perform the installation.
NOTE: If you have installed Server Administrator in a non-default directory, ensure to change it in the Custom Setup
as well.
NOTE: After the application is installed, you can uninstall Server Administrator using Add/Remove Programs.
Server Administrator services
The following table lists the services used by Server Administrator to provide systems management information and the impact
of these services failing.
Table 15. Server Administrator Services
Service Name Description Impact of Failure Recovery Mechanism Severity
Windows: SM
SA Connection
Service Linux:
dsm_om_connsvc
(This service is
installed with the
Server Administrator
web server.)
Provides remote/local
access to Server
Administrator from
any system with
a supported web
browser and network
connection.
Users are not able
to log in to Server
Administrator and
perform any operation
through the web user
interface. However, CLI
can still be used.
Restart the service Critical
Windows: SM SA
Shared Services Linux:
dsm_om_shrsvc (This
service runs on the
managed system.)
Runs inventory
collector at startup to
perform a software
inventory of the
system to be
consumed by Server
Administrators SNMP
and CIM providers
to perform a remote
software update
using the System
Management Console
and Dell OpenManage
Essentials .
Software updates
are not possible
using OpenManage
Essentials . However,
the updates can still
be done locally and
outside of Server
Administrator using
individual Dell Update
packages. Updates can
still be performed
using third-party tools
(for example, MSSMS,
Altiris and Novell
ZENworks).
Restart the service Warning
NOTE: Server Administrator may send duplicate SNMP traps or log duplicate events in the Alert Log page or in the
operating system log file. The duplicate traps and events are logged either when Server Administrator services are
manually restarted or when the device sensor still indicates a non-normal state when Server Administrator services start
after an operating system reboot.
NOTE: Inventory Collector is required to update Dell consoles using Dell Update packages.
NOTE: Some of the Inventory Collector features are not supported on Server Administrator (64bit).
Windows: SM SA
Data Manager Linux:
Monitors the system,
provides rapid access
Users are not able
to configure/view the
Restart the service Critical
Troubleshooting 67