User's Manual

Contents 17
18 Troubleshooting . . . . . . . . . . . . . . . . . . . 293
Common Troubleshooting Procedures . . . . . . . . . 293
Cables Attached Correctly
. . . . . . . . . . . . . 293
System Requirements
. . . . . . . . . . . . . . . . 294
Drivers and Firmware. . . . . . . . . . . . . . . . 294
Isolate Hardware Problems
. . . . . . . . . . . . 294
Rescan to Update Information on
SCSI Controllers . . . . . . . . . . . . . . . . . . 294
Replacing a Failed Disk
. . . . . . . . . . . . . . . 295
Replacing a Failed Physical Disk that is
Part of a Non-Redundant Virtual Disk . . . . . . . 296
Recovering from Removing the Wrong
Physical Disk
. . . . . . . . . . . . . . . . . . . . 297
Resolving Microsoft Windows Upgrade
Problems . . . . . . . . . . . . . . . . . . . . . . 298
Virtual Disk Troubleshooting
. . . . . . . . . . . . . . 298
A Rebuild Does Not Work
. . . . . . . . . . . . . 298
A Rebuild Completes with Errors
. . . . . . . . . . 300
Cannot Create a Virtual Disk . . . . . . . . . . . . 301
A Virtual Disk of Minimum Size is Not Visible
to Windows Disk Management
. . . . . . . . . . . 301
Virtual Disk Errors on Linux. . . . . . . . . . . . . 301
Problems Associated With Using the
Same Physical Disks for Both Redundant
and Non-Redundant Virtual Disks
. . . . . . . . . 302
Specific Problem Situations and Solutions . . . . . . . 303
Physical Disk is Offline or Displays an
Error Status
. . . . . . . . . . . . . . . . . . . . . 304
A Disk is Marked as Failed When Rebuilding
in a Cluster Configuration
. . . . . . . . . . . . . . 304
A Disk on a PERC 4/Di Controller Does not
Return Online after a Prepare to Remove
. . . . . 304