Users Guide

Frequently Asked Questions | 97
b. Check if firmware download is enabled on the printer.
c. From the navigation pane, click Device Management
Connections.
d. Ensure EWS user name and password is correctly set for the printer.
e. Click on Test buttons on Connection settings and ensure the test is
successful.
Policy
Q. "Policy enforcement does not work in my OMPE"
a. Check if EWS user name and password is correctly set on the printer.
b. Open Connection Settings from the navigation panel of OMPE.
c. Ensure EWS user name and password is correctly set for the printer.
d. Click Test Connection and ensure the test is successful.
Alerts
Q. "How do I configure OMPE to send SNMP traps as alerts from OMPE?"
a. Add OMPE host IP address as trap destination for the printers that you
want to send alerts from OMPE.
b. Create an alert of type SNMP Traps in OMPE.
Q. "I created an alert and selected enable trouble ticket option, but trouble
tickets are not created for alert conditions."
a. Confirm that you have configured the trouble ticket system to generate
tickets using email.
b. Ensure that OMPE alert template is updated to have the same email ID
configured in the trouble ticketing system.
NOTE: Copy of installed alert templates can be located at: C:\Program
Files\Dell Printers\OMPE\server\webapps\ROOT\conf\alert_templates.
Q. "I updated trouble ticket template but the changes are not reflected in
OMPE alert screen or tickets does not contain all the fields that I had
configured in the template."
a. If the OMPE screen does not display values from updated screens,
please refresh your browser by pressing Ctrl+F5.
b. Ensure that the alert type selected matches the trouble-ticket alert
template.
c. Ensure that the variable is used in the intended context.
d. It could be possible that parameter does not have a value.
Q. "How do I configure alerts for SNMP traps in OMPE?"