Users Guide
96 |
d. Click
Test Connection
and ensure the test is successful.
e. Open the printer details widget from the list view and click
Refresh
.
f. Wait for a few minutes to see the updated printer status.
g. Now retry your Set operation.
Q.
"Consumable Tab on Printer Details shows Collecting Data"
OMPE uses current usage data to calculate the percentage toner remaining
and pages remaining. It is likely that OMPE has not gathered enough usage data
to calculate the forecast. This may take several days before it can calculate the
forecast. If the problem persists contact Dell Support.
Q.
"My printers in the network do not show the same level of detailed
information like other Dell printers"
It may be likely that your model is not supported in current version of OMPE. In
order to add enhanced support (Only read-only) for your model, you will have
to develop custom template. For more information on how to develop and
register custom templates, see Using custom templates section and Appendix
B: Template Components.
Firmware
Q.
"Firmware window is blank"
OMPE maintains and accesses firmware catalogue of all supported models
from Dell Cloud Connect Server. In order for OMPE to access the firmware
catalogue, administrators should configure OMPE so that it successfully
connects to this external server. Follow the instructions below to configure this
connectivity.
a. Check if you are able to access the following link on your browser:
https://s3-us-west-2.amazonaws.com/url-mapper-
devtest/printers/dell/connectivity/InternetConnectivity.txt
b. Check if your enterprise network requires a HTTP proxy configuration.
Configure the HTTP proxy in the Settings window
c. In the Notification widget, click
Internet Connection
.
d. Wait for a few minutes and check if the problem is resolved.
e. Contact your network administrator and ensure network firewalls do
not block traffic to Dell Cloud Connect Server.
Q.
"Firmware window does not show all the printer models in my network”
Firmware update in OMPE is only supported for Dell printer models.
Q.
"Firmware update to the printer fails even after multiple retries"
a. Check if EWS user name and password is correctly set on the printer.