Users Guide

Frequently Asked Questions | 95
a. If you are on a large enterprise network, to speed up the discovery it is
suggested to run multiple discoveries with smaller target ranges.
b. If the problem still persists, restart OMPE service by running
RestartOMPEService.bat from the Install folder and then reinitiate the
discovery.
Printer Status
Q. "My OMPE reports printer as offline even when the printer is up and
connected to the network”
a. Ensure the printer is accessible from OMPE server. Use the ping
command line tool to confirm this.
b. From the navigation pane, click Device Management
Connections .
c. Ensure the SNMP community name is correctly set for the printer.
d. Open the printer details widget from the list view and click Refresh .
e. Wait for a few minutes to see the updated printer status.
Q. "My OMPE reports all discovered printers as offline "
a. Ensure printer network is accessible from the OMPE server.
b. Confirm that the OMPE server is not disconnected from network.
c. From the Notification widget, start the Health Poll.
d. Wait for a few minutes to see the updated printer status.
Printer Details
Q. "Many parameters in printer details widget of Dell Printers are empty."
Q. "Set operation on all parameters in printer details widget of Dell Printers is
failing."
OMPE uses SNMP and HTTP protocols to query printers and retrieve their
current status and configuration. The SNMP interface retrieves printer status,
while the HTTP interface queries on printer EWS to retrieve configuration and
other general information of the printer. In order to retrieve parameters and set
values, the printer expects correct access details which include SNMP
community name, EWS user name and password. Follow the procedure below
to configure these access credentials.
a. From the navigation pane, click Device Management
Connections.
b. Ensure the SNMP community name is correctly set for the printer.
c. Ensure the EWS user name and password is correctly set for the printer.