Users Guide

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Frequently Asked Questions
This chapter provides context wise solution for issues and concerns that users
may encounter while using OMPE. For example, to view FAQs for Alerts, scroll
down to the Alerts section in this chapter.
Installation
Q. "I am running OMPMv2 version on my server and would like to transition to
OMPE"
To upgrade, you can run the OMPE installer on the same machine where
OMPMv2 is running. The OMPE installer will automatically detect OMPMv2 and
migrate printer data and connection settings to OMPE. After successfully
installing OMPE, you can uninstall OMPMv2.
Q. "While installing OMPE I get an error saying both ports 80 and 8080 are in
use"
For hosting its web application, OMPE uses port 80 or 8080. To install OMPE,
either of the ports must be free. The installer checks the availability of either of
the two ports prior to continuing with setup. If you see this error please
uninstall the conflicting SW, or contact your network admin and look for a
suitable machine in which atleast one of these two ports is available.
Discovery
Q. "I am unable to discover a printer though the printer is online and I have
entered the printer IP correctly in the discovery widget.”
a. Go to SNMP settings on Printer EWS/ Front panel.
b. Configure SNMP read community.
c. Ensure the printer is accessible from OMPE server. Use the ping
command line tool to confirm this.
d. In discovery settings of OMPE, type the correct IP address and
community name.
e. Reinitiate the discovery.
f. If the problem still persists it could be that the printer does not support
standard SNMP MIBs which OMPE expects. Contact Dell Support.
Q. "I started the discovery but I do not see my printers in OMPE even after
waiting for a long time"