Users Guide

Troubleshooting | 93
10380003 Policy already exists for
this printer <Policy
Name>.
Check and remove the policy of the same type before adding a new pol-
icy for the same printer.
10480001 Add printer to map
failed.
1. Check if the printer is available and managed by OMPE.
2. If the printer is deleted inadvertently from OMPE, discover the printer
again.
10580002 Could not set the val-
ues for printer <Printer
IP>.
1. Check if the printer is accessible from the OMPE host machine.
2. Check if connection settings for that printer in OMPE is correctly con-
figured.
10580001 Template registration
failed. Same version
template already pres-
ent.
Check if the version number of the template being registered is same as
the active template.
10580002 Template upgrade
failed. Could not con-
nect to Dell Cloud
Connect server.
1. Check if the internet connection from the OMPE host machine is func-
tioning.
2. Configure proxy configurations if required.
10580003 Template delete failed.
Base template cannot
be deleted.
User cannot delete the base template provided by OMPE. Custom tem-
plates added by the user can be deleted.
10780001 No Firmware Updates
available.
Start the Internet connection poll in the Notification widget.
10780002 Firmware Update Poll
Unable to connect to
Dell Cloud Service.
1. Goto Settings > Proxy page to configure proxy server settings.
2. Start the internet connection poll in the Notification widget.
10780003 Firmware upgrade
failed.
1. If lpr tool is used for deployment, check that ‘LPR/LPD’ port(515) and
‘Software Download’ options are enabled on the printer.
2. If curl tool is used for deployment, check that EWS password of the
printer is updated with proper values in the Connections page.
10880001 Warranty information is
not available as service
tag(s) is not present on
Dell Cloud Service OR
Dell Cloud Service is
not responding at this
moment.
Start the Internet connection poll in the Notification widget.
10880002 Warranty Update Poll
unable to connect to
Dell Cloud Service.
1. Goto Setting->proxy page to configure proxy server settings.
2. Start the Internet connection poll in the Notification widget.
10880003 Warranty information
can't be fetched for
some of the service
tag(s) as they are not
registered in Dell Prod-
uct Registration.
Check if printer is registered with the Dell.
Error code Error message Troubleshooting steps