Users Guide

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Troubleshooting
OMPE provides logs to indicate problematic events in the system. Each log
displays an error code that provides information about an error that has
occurred in the application. OMPE logs are available in the <OMPE Install Dir>\
Dell Printers\OMPE\client\logs folder. This section lists the error codes
generated in OMPE with its solutions.
Error code Error message Troubleshooting steps
09980001 Configuration file
missing or corrupted.
1. Check if the OMPE.cfg file is available at <OMPE Install Dir>\OMPE.cfg.
2. Contact OMPE software vendor or re-install the software if the file is
missing and or problem persists.
09980002 Unable to connect to
DB.
1. Check if OMPE.fdb file is opened by any other client. Since this is a
embedded version only one connection is allowed.
2. Check if <OMPE Install Dir?\Firebird directory is missing / removed.
3. Contact software vendor or reinstall the software.
4. Check if the environment variable for Firebird is removed. If environ-
ment variable is missing, reinstall the software or set the environment
variable correctly.
10480001 SNMP communication
failed.
1. Check if printer's SNMP configuration has changed since discovery.
2. Check if SNMP version V2C / V1 community name has been modified.
3. Ensure that SNMP configuration for the printer is correctly configured
in OMPE connection settings.
10380001 No Printers discovered. 1. Check if expected printers are within the given discovery range and
printers that are not discovered are accessible from the OMPE host
machine.
2. Ensure that SNMP configuration for the printer is correctly configured
in OMPE connection settings.
09980003 Login screen not load-
ing.
1. Check if OMPE service is started. You can do this via windows services.
2. If the service is not in started state, try starting it. If it does not start after
multiple trials, check if the web server ports configured during installa-
tion are used by another web server.
3. Contact software vendor if the above steps does not solve your prob-
lem.
10280001 Unable to receive
emails.
Ensure that SMTP configuration is correct using the Test feature.
10280002 Policy alert not
received.
Ensure that SMTP configuration is correct using the Test feature.
10380001 Policy conformance
could not be checked.
1. Check if the device for which policy conformance failed is accessible
from the OMPE host machine.
2. Check if the parameter values configured for the policy is acceptable
for the printer.
10380002 Could not enforce pol-
icy.
1. Check if the parameter values configured for the policy is acceptable
for the printer.
2. Check if the printer is accessible from the OMPE host machine.
3. Check if connection settings for that printer in OMPE is correctly con-
figured.