Users Guide
Alerts | 63
Using trouble ticket option
To send trouble ticket alerts, you can choose from the available templates or
create your own custom trouble ticket templates.
1.
From the action menu in the
Alerts
window, click
CREATE
.
The Alert widget is displayed.
2.
From the
Alert Type
list, select the type of printer event to generate a
trouble ticket.
3.
Enter the threshold value in the
% Remaining
field.
4.
From the
Group Name
list, select the printer group for which the trouble
ticket is configured.
5.
Select
Enable Trouble Ticket Option
to use trouble ticket option.
6.
From the
Trouble Ticket System Option
list, select the trouble ticket
template to be used.
7.
The
System Email
field displays the system email id.
8.
The
Subject Line
field displays the predefined subject for a printer event
with variables. The variables are converted to actual values when the
trouble ticket is sent.
9.
The
Mail Body
field displays the predefined content of the trouble ticket
with variables. The variables are converted to actual values when the
trouble ticket is sent.
NOTE: The default content of a trouble ticket template is saved as a .txt file
in the Alert template folder of OMPE. To change the template, you can edit
the .txt file and save it.
10.
To add any notes to the email, enter the notes in the
Append Note to
Email
field.
11.
Click
Save
.
Editing an alert
You can reconfigure an existing alert or trouble ticket by editing it.
1.
From the alerts list in
Alerts window,
select the alert.
2.
From the action menu, click
EDIT
.
The Alert widget is displayed.
3.
Reconfigure the alert.
4.
Click
Update
.