Users Guide

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a. Enable SNMP Traps on the printer.
b. Register OMPE server IP address or host name as SNMP trap receiver on
the printer.
c. Create an alert by selecting Alert Type as “SNMP Traps”.
Q. "I am getting too many alerts from OMPE"
OMPE has inbuilt alert suppression mechanism to ensure that repeat alerts are
not sent to users. For all unresolved errors it sends repeat alert every 6 hours
and this interval is configured in the OMPE configuration database. To increase
this suppression interval, kindly contact Dell Support.
Q. "OMPE is not sending all alerts to me."
It is likely that OMPE alert is not configured to the correct printer group. The
thresholds set may need to be reviewed. Kindly contact Dell support if you are
still unable to get all email alerts.
Reports
Q. "I am unable to open a generated report."
a. Ensure the latest version of Adobe Acrobat reader is available in the
machine where the OMPE is accessed from.
b. Ensure popup blocker is disabled for the OMPE site.
Q. "Scheduled reports are not reaching my mail box."
a. Ensure that the SMTP settings are correctly configured in OMPE.
b. Follow the instructions provided under Alerts section of FAQ.
Warranty
Q. "OMPE does not show warranty information for some of my printers"
OMPE shows warranty information for only registered Dell products. If you are
able to view warranty for some but not all products in your network, contact
Dell Support. If you are unable to view warranty information for any of the
printers, then check your internet connectivity status from OMPE server.
Contact your network administrator and ensure that the traffic to Dell warranty
server is not blocked.
Templates
Q. "OMPE shows Available under Update column of Template Window."
A template enables OMPE to retrieve and set values for printer parameters. Dell
maintains a repository of the latest templates on Dell Cloud Connect server.
OMPE running in your premise polls this server on a periodic basis and notifies