Users Guide

Why I encounter an error, “An internal error occurred.
Contact Dell support for help: subordinate error code:
0x8f0c1301”, the Home page when OpenManage Power
Center server is installed on SUSE Linux Enterprise Server
11 SP2?
Possible Cause: SUSE Linux Enterprise Server 11 SP2 has a known time zone issue which cause power
center fail to get the right time zone of server. For more information, visit www.suse.com/support/
update/announcement/2012/suse-ru-20121258-1.html.
Resolution: To handle this issue, it is recommended that you install the patch provided by SUSE Linux.
Why do I encounter a network exception while adding a
LDAP user?
Possible Cause: If a wrong LDAP server address is set, OpenManage Power Center tries to connect to the
LDAP server till network time out. But, if the web server timeout occurs before the network timeout, the
network exception is displayed.
Resolution: To handle this issue, it is recommended that you provide the correct LDAP server address.
Why do I encounter a network exception while adding a
chassis to a group?
Possible Cause: The chassis platform response could be slow. The web server may timeout before the
chassis responds to OpenManage Power Center, resulting in the network exception.
Resolution: The chassis is added to the group at the back-end, but the GUI times out before the chassis
responds to OpenManager Power Center.
In the compare report, why is the average power value of
a device different when the service is stopped for a few
hours?
Possible Cause: There may be an inconsistency in the logic for All Devices and Managed Groups.
Resolution: You can select the device from the Managed Groups where the power value calculation is
more accurate.
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