Users Guide

17
Troubleshooting
This chapter lists some of the known issues you may encounter when working with Power Center.
Why am I being required to log in more than once by
Power Center?
Possible Cause: This occurs when one of the following elements of Kerberos SSO is not correctly
configured: the Power Center server, the web browser, or the AD domain controller configuration.
Resolution: Correctly configure your Power Center server and web browser for Kerberos SSO. For more
information, see your web browser’s Help documentation.
Why can’t I access the Power Center management
console from a Web browser, even though the Power
Center server is running normally?
Possible Cause: A proxy setting may prevent the browser from accessing the Power Center server on the
network.
Resolution: Check your proxy server settings to make sure they are properly configured.
Why was I automatically logged out of Power Center?
Possible Cause: The network connection was lost.
Resolution: Check your network connection status; make sure that it is connected to the Power Center
server.
Possible Cause: The console session timed out.
Resolution: Check the Settings → General → Console Sessions Timeout settings.
Possible Cause: Your user account was deleted.
Resolution: Check your user account status to make sure it was not deleted by another user with higher
privileges.
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