Owner's Manual

Possible Cause: Essential services are not started.
Resolution: Make sure that if the Windows SNMP trap service is installed on the Power Center server, this service and
the Dell OpenManage Power Center SNMP Dispatcher are started on the Power Center server.
Why does the error "Server side error has occurred, please contact
support" display when I launch the Power Center management
console?
Possible Cause: If Power Center uses a remote database during the installation, then the connection between Power
Center and the remote database server is lost because the IP address or hostname of the remote database server has
changed.
Resolution:
1. Change the IP address or hostname of the remote database to the previous value.
2. Update Power Center configuration files with the new database server address using the following steps. These
steps assume that Power Center is installed at C:\Program\Files. If Power Center is installed at a different location,
substitute the correct location.
a. Assign the current operating system user with Read and Write privileges to the configuration files
app.config.xml and user.config.xml (located at C:\Program Files\Dell\OpenManagePowerCenter\conf\).
b. Open the two files with a text editor.
c. Change the DB_SERVER_NAME value to a new database server IP address or hostname.
d. Remove the privileges that you assigned to the configuration files in Step a.
e. Restart all Power Center services, and launch the Power Center management console again.
Why does the Firefox web browser crash after running for an
extended period of time?
Possible Cause: Firefox may have a memory leak after running for a long time. The memory leak-related issues may
cause Firefox to function improperly.
Resolution: Restart Firefox, and log into Power Center again.
Why can’t I see Power/Temperature data on the Home screen?
Possible Cause: You may have changed the settings of the Power/Temperature sampling intervals. Before the new
settings take effect, the Power/Temperature data may be temporarily unavailable.
Resolution: Wait until the new settings take effect. For more information on when the settings are effective, see
Monitoring Settings.
Why are previously-existing power policies (including EPR) still
effective on devices when Power Center is corrupted or has been
uninstalled?
Possible Cause: Even if Power Center is corrupted or uninstalled, the Power Cap Values of existing power policies
(including EPR) on the devices still remain effective.
Resolution:
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