Owner's Manual

18
Troubleshooting
This chapter lists some of the known issues you may encounter when working with Power Center.
Why can’t I access the Power Center management console from a
Web browser, even though the Power Center server is running
normally?
Possible Cause: A proxy setting may prevent the browser from accessing the Power Center server on the network.
Resolution: Check your proxy server settings to make sure they are properly configured.
Why can’t I play videos by clicking links on the Getting Started or
Compare pages?
Possible Cause: You do not have Flash Player installed for your Web browser.
Resolution: Install the latest version of Adobe Flash Player for your Web browser.
Why was I automatically logged out of Power Center?
Possible Cause: The network connection was lost.
Resolution: Check your network connection status; make sure that it is connected to the Power Center server.
Possible Cause: Your user account was deleted.
Resolution: Check your user account status to make sure it was not deleted by another user with higher privileges.
Why did my connection to Dell iDRAC6 devices (Dell PowerEdge
Servers) fail, when the network connection status is Connected ?
Possible Cause: Dell iDRAC6 devices are limited to three concurrent connection sessions, and you have reached the
limit. There are various reasons that may cause the session to be occupied for a while until it is relinquished—for
example, you used incorrect credential information to connect with Dell iDRAC6 devices for three times or more within a
short period.
Resolution: Wait one minute or more for Dell iDRAC6 devices to release the connection sessions, then try again.
Why can’t Power Center receive events sent from devices?
Possible Cause: Power Center is not the destination host of the events sent from devices.
Resolution: Make sure the Power Center server’s IP address is registered on the device as the destination for events.
Possible Cause: There is a network connection problem.
Resolution: Make sure the device network and the Power Center server are connected and packets can be routed.
Possible Cause: Essential services are not started.
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