Users Guide

A
Upgrade failure recovery on Microsoft
Windows operating system
Check OMPC status
If the installer process is stopped or server is switched off during upgrade, the upgrade fails. Follow the
steps to troubleshoot the upgrade failure scenario:
1. Run wmic product where name='Dell OpenManage Power Center' get version command on the
windows command line interface to get the current version OMPC.
2. If the OMPC old version is displayed, for example 3.1.0.XXXX, it means OMPC upgrade operation has
not been started, see Recover OMPC section.
3. If the OMPC new version is displayed, for example “3.2.0.XXXX”, it means OMPC upgrade has been
started, see Check OMPC database service status section.
4. If neither old nor new version is displayed, see Rollback to previous OMPC version section.
5. See OMPC database upgrade status to view the upgrade status.
Recover OMPC
1. Check All OMPC services, if one or more services does not exist, see Recover OMPC section. If not,
proceed with the next step.
2. Start All OMPC services if they was not started.
NOTE: If Dell OpenManage Power Center Database Server service cannot be started, check
[DataDir]. If it has been renamed to [DataDir]bak (for example, pgdatabak), then you may need
to rename it to [DataDir] (for example, pgdata) and restart this service again.
NOTE: If you renamed [DataDir] folder, you should give Network Service full control privilege
to this folder. if the service still could not get started, see Rollback to previous OMPC version
section.
3. Remove [LocalAppData]\ompc\ompcold if it exists.
Check OMPC database service status
If OMPC database services can be started, and you can successfully login to the OMPC database dcmapp
using the OMPC database privileges , see OMPC database upgrade status to check OMPC database
upgrade status. See Rollback to previous OMPC version to recover old OMPC.
Rollback to previous OMPC version
1. Uninstall the new OMPC using msiexec /x {79427712-CD0A-4114-A571-6BCA07F2EE0A}
NOWARNING=1 REMOVEINSTALLDIR=0.
135