Users Guide

Knowledge Base (KB) information for the
generated alerts
You can get more information about the SNMP alerts generated by the discovered Dell devices from the KB messages for that device in
the Nagios XI console.
The following section provides steps to view KB information.
Topics:
• Viewing KB information
Viewing KB information
You can get more information about the SNMP alerts generated by the discovered Dell devices from the KB messages for that device in
the Nagios XI console.
To view the KB messages for an SNMP alert generated by a discovered Dell device, perform the following steps:
1. Log in to Nagios XI.
2. In the left pane, click Service Detail under Details.
3. Navigate to the respective device trap or alert under Service, right-click More Information hyperlink under Status Information and
then select Open in new tab. The KB messages for the respective device is displayed in a new tab.
4. In the KB messages page, search for the respective event ID or the KB message as displayed in the Nagios XI console to view further
details about this alert.
For Example: To view the KB messages for Chassis traps:
1. Scroll down to Dell Chassis Traps under Service, right-click More Information hyperlink under Status Information and then select
Open in new tab.
2. Search for the respective event ID or KB message as generated by the Dell Chassis Traps such as LIC212 to view further details
about this Dell chassis alert.
If you are not able to find the KB messages for any of the generated alerts by this process, go to “Dell.com/support/article/us/en/19”
and search for the KB messages using the event ID or KB message as generated by the Dell device.
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Knowledge Base (KB) information for the generated alerts 31