Users Guide

If you wish to receive a Critical warranty status notification for a discovered Dell device earlier than 10

days, which is the default value for a critical status notification , navigate to Dell_OpenManage_Plugin →

resources → dell_pluginconfig.cfg file and change the default setting of this parameter from

RemainingDaysCritical=10 to RemainingDaysCritical=20.

NOTE: While configuring the Warranty information parameters, ensure the following:

• Provide positive numeric values only. In case any value other than a numeric is provided, the

warranty information severity will be in the Unknown state while the warranty details will be

displayed.

• Do not change any of the other key values in the dell_pluginconfig.cfg file other than the

numerical values.

• Provide a value for RemainingDaysWarning parameter that is greater than the value provided

for the

RemainingDaysCritical parameter and that these values are always between 0 to

365. In case of negative values for these parameters, the warranty information severity will be in

the Unknown state while the warranty details will be displayed.

• In case there is any change in a discovered device’s IP address, rediscover the device again to

receive correct warranty information for that device.

NOTE:

If the value for RemainingDaysCritical is greater than that of the RemainingDaysWarning, the

warranty severity will be in the Critical state while the warranty information will be displayed.

If the warranty for a Dell device has expired or the Days Remaining is equal to zero, then the

severity for that device will be

Critical.

Viewing warranty information

Before you can view the warranty information for the discovered Dell devices, ensure the following:

• You have an active Internet connection.

• You have configured the warranty report parameters correctly in the dell_pluginconfig.cfg file

available in the Dell_OpenManage_Plugin → resources folder.

• The values for the RemainingDaysWarning and RemainingDaysCritical are configured

appropriately. If they are not, the warranty will be in the

Unknown state.

• The discovered device has a valid service tag.

Once a device has been successfully discovered, its warranty information is displayed under the Status

Information

column. To view the details for a Dell device,

1. Discover a Dell device.

2. Click on the <Dell device> Warranty Information under services.

The details for the selected device are displayed in the Service State Information page.

For example:

To view the warranty service information for Dell VRTX Chassis, click on Dell Chassis Warranty

Information.