Users Guide

Warranty information for Dell devices

With this feature, you can access the warranty information for the discovered Dell devices. This feature

allows you to monitor the Dell device’s warranty details in the Nagios Core console. An active Internet

connection is required to retrieve the warranty information. If you do not have direct internet access and

are using proxy settings to access the internet, ensure that you resolve the host name api.dell.com in

the

etc/hosts file.

Warranty information attributes

The warranty information for the respective Dell devices will be displayed in the Nagios core console. The

Dell devices are polled for their warranty information at regular intervals. The default schedule for

warranty polls on the discovered devices is once every 24 hours.

Once a discovered device is polled for its warranty information, the following warranty attributes will be

displayed in the Nagios Core console:

• ServiceTag – Service tag for the discovered device.

• Service Level Details – Description of the type of warranty.

• Item number – Dell item number for this type of warranty.

• Type – Type of warranty.

• Ship Date (UTC) – Date the asset was shipped.

• Start Date (UTC) – Date when the warranty begins.

• End Date (UTC) – Date when the warranty ends.

• Days Remaining – Number of days left for the warranty to expire.

The warranty information severity will be determined based on the warranty parameter definitions and

has the following severities:

• Normal - If the warranty is due to expire in more than <Warning> days. The default value is always

greater than 30 days.

• Warning - If the warranty is due to expire within <Critical> to <Warning>days. The default value is 30

days.

• Critical - If the warranty is due to expire within <Critical> days. The default value is 10 days.

• Unknown - If the warranty information cannot be retrieved.

WarrantyURL - The warranty URL address.

Configuring the Dell warranty information parameters

You can configure the warranty related parameters manually. To customize these parameters based on

your requirements, navigate to Dell_OpenManage_Plugin → resources → dell_pluginconfig.cfg file and

edit the default numerical values.

For example: