Users Guide

Troubleshooting VM Installation | Installing Virtual Appliance
54 OMNM 6.5.3 Installation Guide
4 Start the installer:
./linux_install.bin
5 Accept the license agreement to start the upgrade process.
A message is displayed indicating that an existing installation was detected and this will be an
upgrade. Also noted are the installed features. Click Enter to continue. Otherwise, enter quit
to cancel the upgrade.
6 Answer each prompt appropriately.
If you did not backup your database before starting the update, you are given a chance to do
so. The database backup is stored in the
installPath /backup.sql file by default.
If you elect not to rebuild the database, the update still re-seeds the system settings.
If you encounter port conflicts, resolve them before continuing.
The servers automatically start when the update finishes. You may need to reboot the server if
your performance monitor information does not appear.
If you are running either MySQL or Oracle as your database on a separate server, you must
also run
dbpostinstall on the (primary) Application server before starting your system.
If your upgrade fails, see the install.log, db_setup.log or app_setup.log file in the destination
directory for messages that may help fix the failure.
Troubleshooting VM Installation
In addition to the troubleshooting section in your application’s guides, you may want to try the
following if the application server does not start:
1 Check the server status (option 5) to see if there is a license expired error.
2 Verify that your system has the minimum hardware requirements. If there are not enough
RAM, the servers cannot start.
3 Contact support if your server still fails to start.
Upon reboot or system restart, by default, the Application, Web, and Database servers are
configured to automatically start (autostart). If you need to stop or start a server without rebooting
the VM, use the following commands:
• Stop or start the Application server:
sudo service oware start | stop
• Stop or start the Synergy server (web server service):
sudo service synergy start | stop
The startup process takes a few minutes, and depends on the host speed. The application server
needs to be fully up before the Web server can provide full client access. The Web server should be
fully functional within five minutes of the Application server being up.