Users Guide

Activating Dell EMC SupportAssist | Integrating with Other Dell EMC Products and Services
746 OMNM 6.5.3 User Guide
Activating Dell EMC SupportAssist
The Dell EMC SupportAssist feature provides automated, proactive and predictive technology
that reduces troubleshooting steps and speeds up your resolution time. The SupportAssist feature
collects information from supported devices and automatically creates support cases when issues
arise. This helps Dell EMC to provide you an enhanced, personalized, and efficient support
experience. The default setting for this feature is Opt-Out but you can select Opt-In.
Activate the Dell EMC SupportAssist feature as follows.
1 Navigate to the Setup Tasks portlet.
2 Find the Dell EMC SupportAssist entry.
3 Select the Edit action.
The Dell EMC SupportAssist window shows the End User License Agreement (EULA) panel.
4 Select the appropriate System-Wide SupportAssist Status option (Opt-In or Opt-Out).
Note that this controls whether or not the OpenManage Network Manager application is
synced with the SupportAssist feature at the system-wide level and this status is not
necessarily applied at the device level.
5 Optionally select Apply System-Wide Status to Supported Devices. Otherwise, continue with
step 6.
If selected, the system-wide status automatically applies to all supported devices under
management and all newly discovered devices that support this feature. If
not selected , the
status
does not automatically apply to any devices.
6 Click Apply if you selected the Opt-Out option in step 4. Otherwise, continue with step 7.
7 Click the Contact Info tab if you selected the Opt-In option in step 4.