Users Guide

Upgrade Installations | Troubleshooting
OMNM 6.5.3 User Guide 741
Upgrade Installations
The following outlines tasks to execute when you are updating your drivers, extensions or license.
Refer to
Upgrade/Data Migration Fails on page 700, Post Upgrade Web Portal Problems on page
740 for instructions about how to prevent and/or handle upgrade problems that can occur.
Patch Installation
Updating Driver Patches
1 Shut down your system.
2 On the application server designated as oware.config.server in [installation
root]/owareapps\installprops\lib\installed.properties
, copy the update
file with the
ocp or ddp extension to the owareapps directory.
3 Open a shell or command prompt, and Source the oware environment (Windows: oware .
Linux:
. /etc/.dsienv ), and execute the following command lines:
4 cd $OWAREAPPS
5 ocpinstall -x <ocp/ddp filename>
6 ocpinstall -u <ocp/ddp filename>
7 ocpinstall -s <ocp/ddp filename>
Repeat steps 1 - 5 on any secondary application or mediation servers.
Adding or Updating Extensions
1 Copy extensions to the extensions folder: [Installation
root]\oware\synergy\extensions
2 Restart web portal (Synergy) process.
Synergy Portal Updates (netview.war)
CAUTION:
Do this when no users are on the system. Apply this to all web servers.
With the portal running and the tomcat catalina log being tailed:
1 Navigate to [Installation root]/oware/synergy/tomcat-x.x.xx/webapps
and delete the
netview directory. After a brief pause you should see it being undeployed in
the log.
2 Drop the new netview.war into the directory [Installation root]/oware/
synergy/deploy
. Wait a few minutes and you should see it hot deploy the new WAR file
and load registry items.
3 After this is deployed, shut down the web servers.
CAUTION:
Ensure no old copies of netview.war remain in the [Installation root]/oware/synergy/deploy folder. This
software automatically deploys any files in this folder. This will cause a conflict.
Synergy Portal Updates (NetviewFactory.war)
1 Shutdown your system (both webserver/appserver processes).
2 Navigate to [Installation root]/oware/jboss-x.x/server/oware/deploy .
Apply
NetViewFactory.war by overwriting any existing version with the new one.