Users Guide

WMI Troubleshooting Procedures | Troubleshooting
OMNM 6.5.3 User Guide 717
7 If the WMI classes you are querying appear in this list, local WMI services are functioning
correctly.
8 If the list does not appear or does not contain the desired WMI class, WMI is not functioning
correctly. Continue reading this section for guidance on repairing WMI services on the target
server.
9 Click Exit .
10 If you did not see the desired classes, Reset the WMI Counters , and re-test until those
classes appear.
Reset the WMI Counters
At times, the WMI performance counters may not get transferred to WMI because services were
delayed or started out of order (see
support.microsoft.com/kb/820847 ).
To manually reset the WMI counters:
1 Stop the Windows Management Instrumentation (WMI) service.
2 Open a shell (Click Start > Run , type cmd , and then click OK ).
3 At the command prompt, type winmgmt /resyncperf , and then press [Enter].
4 At the command prompt, type wmiadap.exe /f , and then press [Enter].
5 Typ e exit , and then press [Enter] to close the command shell.
6 Restart the WMI service.
After resetting the WMI counters, retest WMI. If resetting the WMI counters did not solve your
problem, see “WMI is Still Not Working, Now What?” on page 12.
Testing Remote WMI Connectivity
Ensure WMI is running on the remote, monitored host. This is similar to WMI Troubleshooting
on the local host described above.
1 Click Start > Run , enter wbemtest.exe and then click OK .
2 Click Connect on the WMI Tester window.
3 Enter \\Target_Primary_IP_Address\root\cimv2 in the field at the top of the
dialog box. Replace
Target_Primary_IP_Address in this entry with the actual host name or
primary IP address of the target server.