Users Guide

Troubleshooting Your Application | Troubleshooting
OMNM 6.5.3 User Guide 691
Installer Failure
• The installer fails, and you are installing on Windows 2012 (this error appears: Installer
User Interface Mode Not Supported.
Workaround: Right-click the win_install.exe file, and, in Properties , select
compatibility mode for Windows 7 or Vista before (re)initiating installation.
• If you created an installation CD from unzipped package:
-CD formatting limitations can truncate file names to eight characters
-Setup.log complains about the absence of the owareapps directory
-The directory name is truncated to
owareapp (no “s”), win_install.exe becomes
win_inst.exe
Workaround : FTP the zipped package. If you are burning an installation CD, use the ISO file,
and something like the
mkisofs utility as the input to the CD-ROM burner.
Additional Windows problems include the following:
• Installer does not provide options to select the desired network interface card /IP address.
Workaround : Remove the line InstallMode=Simple from the setup.ini file in the
installation source directory. This enables installation in
standard mode which provides
installation options and detection of a second network interface card (NIC).
• Installer fails immediately with error
Create Process failed ==> %1 is not a
valid Win64 application.
Solution: Change the value of the %TEMP% environment variable. Change the default value
of the
%TEMP% environment variable to another path you have already configured, for
example:
C:\Temp . Use the Windows System Tools menu to do this.
• The installing user must have write access on target directories where the application is
installed.
• The same user who installed the software must initiate any uninstallation. Uninstalling may
also encounter locked files and directories. This may leave files and directories behind since
locking prevents their deletion. For completeness’ sake, recommended practices are manual
deletion or the use of an unlocker program. Clean directories are important, particularly if you
are uninstalling then re-installing,
Other Installation Issues
You may see messages like failed to reset password . The following deals with this and other
potential problems:
• Make sure you can resolve the hostname to the correct IP address:
ping -a [IP address] and ping [hostname ] and make sure they are in sync.
If the application becomes unusable after changing the application server IP address (post-
install).
Solution: To change the application server IP address:
1. Shutdown application/web server
2. Open command prompt/shell and source environment. (for Windows: Type
oware , for Linux: Type .[space]/etc/.dsienv , meaning: . /etc/.dsienv )