Users Guide

Maintaining and Repairing Your System | Getting Started
118 OMNM 6.5.3 User Guide
Best practice is to run the getlogs script from a command line. It packages relevant logs in a logs.jar
file in the root installation directory, and moves any existing copy of the logs.jar file to oware\temp.
The logs.jar file compresses all logs necessary for troubleshooting. Read the jar yourself, or forward
this jar to technical support for help in troubleshooting.
Searching \oware\jboss-5.1\server\oware\log\server.log for “error” is one way to look for the root of
application server problems.
NOTE:
If you see errors that say your Linux system has too few threads, make sure that you have set the file
handles correctly.
Database Aging Policies (DAP)
DAP policies automatically purge or archive stale data so the database can maintain its capacity.
Several pre-defined and pre-seeded DAPs come with OpenManage Network Manager. You may
need to revise these to fit your system. These start at specific times—see the Schedules portlet for
specifics about when.
DAPs amount to preventative maintenance since they help to maintain the database’s capacity.
Best practice is to do the following regularly:
1 In the Audit Trail Manager, create a Filter for Creation Date = prior Month and Action =
DAP Executed.
2 Review the records for Status – Failed. These indicate that a DAP job failed. As long as the
following DAP jobs execute, no immediate action is required. If any DAPs are repeatedly
failing, then consult the troubleshooting document or OpenManage Network Manager
support.
3 Review the DAP jobs entries and compare to the scheduled DAP start times. Confirm that
audit records are displaying a corresponding audit record for each scheduled execution.
Scheduled Items
Reviewing schedules to ensure that scheduled task are executing as expected.
1 In the Audit Trail portlet, create a Filter for each scheduled action and confirm that the
schedule action is successful. The schedule “Type” is the Audit Filter Action.
2 Investigate any failure of a scheduled action.
Database Backup and Administration
Backup your database regularly. Best practice is for the Oracle database administrator to perform a
monthly Full backup with Daily incremental backups. Best practice is for the Database
Administrator to check monthly to ensure that the application has sufficient resources. See
Backing Up the Database on page 75 and Restoring Databases on page 76.
Log Cleanup
The server.log files may accumulate over time. Best practice is to purge these once a month.
The server.log files are in the directory
<installation root>\oware\jboss-
5.1\server\oware\log
. Archived these if you need historical log data. Best practice is to store
only a maximum of 30 days worth of log files.