Owners Manual

Troubleshooting Your Application | Troubleshooting
708 OMNM 6.5.2 User Guide
Solution:
Verify the Portal Oracle database password has not expired. By default, netview is the
default user to connect to database. This appears in
/opt/dorado/oware/synergy/tomcat-
[version]/webapps/ROOT/WEB-INF/classes/portal-ext.properties
jdbc.default.username=netview
jdbc.default.password=dorado
Connect using SQL*Plus to set new password, you can even use the same password you had earlier.
$ sqlplus
SQL*Plus: Release 11.2.0.1.0 Production on Mon Dec 13 01:12:07 2010
Copyright (c) 1982, 2009, Oracle. All rights reserved.
Enter user-name: netview
Enter password:
ERROR:
ORA-28001: the password has expired
Changing password for netview
New password:
Retype new password:
Password changed
Connected to:
Oracle Database 11g Release 11.2.0.1.0 - 64bit Production
After resetting the password, best practice is to set profile/policy expiration to LIFETIME to
prevent this from expiring again.
NOTE:
Users netview and synadmin need to have same password.
MySQL Database Issues
See Optimizing Your System on page 111 for preventive my.cnf performance tuning tips.
I. Slow Performance: If your system’s performance slows to the extent application is unusable, and
its log contains the error below or similar entries:
com.mysql.jdbc.CommunicationsException: Communications link failure due
to underlying exception:
** BEGIN NESTED EXCEPTION **
java.net.SocketException
MESSAGE: Software caused connection abort: recv failed
STACKTRACE:
java.net.SocketException: Software caused connection abort: recv failed
Solution: Follow these steps:
1 Review disk space, verify adequate space is available on partition.
2 Shutdown MySQL database.