Owners Manual

Troubleshooting Your Application | Troubleshooting
OMNM 6.5.2 User Guide 707
Reports
• I created a report and didn't specify a location. Where's my report?
Solution: The default location for reports is /oware/temp/reportfw under the
installation root.
Report Missing Data
This software limits reports to 5000 rows by default when saving reports to the database ( Save
checkbox checked). This limit does not apply when not saving and only exporting the report.
Increasing this default value is not best practice because of potential performance impact.
Solution: If you must increase the size of reports you save, increase the following report-related
property values and restart application server(s).
com.dorado.redcell.reports.max.report.size (Increase to save larger
datasets to database - not recommended)
com.dorado.redcell.reports.max.report.query.size (Increase to include
more data in exported reports)
Follow these steps:
1 Edit [Installation root]owareapps/installprops/lib/
installed.properties
and add/modify the desired properties.
com.dorado.redcell.reports.max.report.size=<new value>
com.dorado.redcell.reports.max.report.query.size=<new value>
2 Restart application server(s).
Web Portal
Web portal problems can occur as described in the following section:
I. Web portal performance is slow or login page inaccessible.
Solution:
Check/verify portal memory heap settings and increase as needed.
To manually change the web portal heap settings, verify sufficient system memory exists then
modify the setenv.sh (Linux) or setenv.bat (Windows) file:
set "PORTAL_PERMGEN=768m"
set "PORTAL_MAX_MEM=4096m"
set "PORTAL_INIT_MEM=4096m"
set "PORTAL_32BIT_MAX_MEM=768m"
These files are in the [Installation root]\oware\synergy\tomcat-x.x.xx\bin
directory.
For Linux, restart the portal service to apply new memory settings. In Windows, besides updating
setenv.bat you must run service.bat update in that same directory.
II. Web Portal Displaying Errors: The application web portal displays errors immediately after
starting application processes.
Solution: Allow the application/web server more time to fully start before attempting to access the
web portal.
III. Web Portal Down, Cannot Access/Display Login Page: The application web portal displays
errors or cannot be accessed.