Owners Manual

Troubleshooting Your Application | Troubleshooting
696 OMNM 6.5.2 User Guide
More Failures on Startup
• Failure to connect with a database can occur when...
– The Oracle instance not running
–Oracle or separate MySQL lacks connectivity. Use pingdb -u <user> -p
<password>
to check. Default user/password for MySQL: root/dorado
–Oracle database is not built, or you have not completed its installation
–MySQL not running (it should start automatically)
–Your firewall blocks ports the database needs.
–You see
ERROR.. . java.lang.OutOfMemoryError in the log file.
The following will solve failure to see a login screen in web client:
1. Shutdown web server
2. In a command shell type the following: oware
3. Type mysql -u root --password=dorado This will log you into mysql database
4. Copy and paste into mysql shell and hit enter:
update lportal.layout set typeSettings = 'layout-template-
id=1_column\ncolumn-1=58,\n'
where ( groupId=10180 )
AND(
privateLayout=0 )
AND(
friendlyURL='/login' );
5. Restart web service.
6. Log into OMNM > login form comes up
• Changed properties files
–Delete the contents of oware\temp
• Connection to application server fails
–Application server has not fully started. Look for >>>>> Oware Application
Server initialization COMPLETE. <<<<<
in the server.log
Login Failures
•Invalid Logon
–Incorrect log in ID or password (the default for web client is User admin, password
admin)
–User has changed and forgotten password
• Account is inactive
–Application Security Policy may be configured so passwords or accounts have an
expiration date.
–Use different account.
• Memory errors that indicate too little memory on the application server can also prevent
login.