Owners Manual

Troubleshooting Your Application | Troubleshooting
688 OMNM 6.5.2 User Guide
Troubleshooting Your Application
The following describes troubleshooting steps from installation to execution of this application.
Installation logs are in the directory
$OWARE_INSTALL_ROOT . Log files are setup.log ,
app_setup.log , and db_setup.log (this last log does not appear if you install an Oracle
database).
NOTE:
Because this software installs in many different settings, and permits many add-ons and options, not all
troubleshooting tips may apply to your installation.
Troubleshooting Prerequisites
Before you begin troubleshooting any serious problem you will need the following:
System details
• Hardware specifics (as applicable)… processor, memory and disk (free space, and so on).
• Operating system and version?
• OpenManage Network Manager version
• Browser and version? Java? Flash?
• Single or distributed installation? Clustered?
Environment details
• How many managed devices?
• Main features used?
Troubleshooting
• Screenshots of errors
•Logs (the
logs.jar file produced by running getlogs )
• A complete description of the problem, and the steps to reproduce, and a complete
description of anything already tried that did not work.