Owners Manual

Configuring Chat for Multitenancy | Serving Multiple Customer Accounts
646 OMNM 6.5.2 User Guide
Configuring Chat for Multitenancy
Sometimes you may see Colleagues not members of a tenant site in the tenant site’s status bar.
This is not necessary. To change this so only tenant site personnel appear in the Colleagues panel,
do the following:
1 In Control Panel, under Portal > Users and Organizations , click the link under Name to the
tenant site.
2 With the Actions button in the relevant User's field, select Edit .
3 In the Sites panel (the link is on the right), remove OpenManage Network Manager, and any
other sites present, except the tenant site itself. Only the tenant site remains as the source of
chat colleagues who appear in the status bar.
4 Go to the tenant site. You should only be able to see authorized users for the tenant site who
are on the tenant site. If you are on the master site, then you can still see all users.