Owners Manual

Troubleshooting Backup, Restore or Deploy Issues | Configuration Management
OMNM 6.5.2 User Guide 479
Troubleshooting Backup, Restore or Deploy Issues
Here are some steps to troubleshoot issues you man encounter during a backup, restore, or deploy
action. The following example steps are for troubleshooting a backup, but the steps apply to a
restore or deploy action too.
1 Make sure the FTP/TFTP server you are using is correctly set up, and still active.
Use the
External File Server test button to confirm the servers work.
2 Look in the Audit Trail portlet for the failed job.
3 Copy the “Executing read commands against the device” informational message content.
For example:
copy running-config tftp://192.168.0.138/010128030139_DefaultConfig
4 Use Direct Access to get to a Telnet/SSH command line on the device having backup issues.
If you cannot get to a command line, then see
Incomplete Discovery on page 100 for the way
to remedy that.
5 Paste the command you have copied in step 3 after the prompt.
6 Press [Enter].
7 Observe whether the device executes this command.
If the device does not successfully execute the command, either the authentication used does
not have permission to do such commands, or the device is configured to prohibit their
execution.
Consult with your network administrator to get the correct authentication, and either revise
the Discovery Profile that discovered this device, delete the device from the OpenManage
Network Manager system, and the discover it again. Or, Edit the device and enter the revised
authentication/management interface combination.
If the device is configured to prohibit this command’s execution, then consult the device’s
documentation and revise that.