Owners Manual
Maintaining and Repairing Your System | Getting Started
OMNM 6.5.2 User Guide 117
Maintaining and Repairing Your System
The following describes ongoing tasks that keep your OpenManage Network Manager system
functioning without interruptions. Some of these take advantage of pre-seeded features, and others
take manual intervention.
•
Mini Troubleshooting
•
Database Aging Policies (DAP)
•
Scheduled Items
•
Database Backup and Administration
•
Log Cleanup
•
File Cleanup
Mini Troubleshooting
Suggested mini-troubleshooting steps for a balky application that is already installed and running:
1
Refresh the browser. If that does not work...
2
Clear the browser’s cache (Firefox in particular loves persistent old pages), then refresh. If
that does not work...
3
Stop and start the browser. If that does not work...
4
Stop and start the Web server
For Windows, to start the web server manager:
oware\synergy\tomcat-
X.X.X\bin\startsynergy.
For Linux.
/etc/init.d/synergy start
or
/etc/init.d/synergy stop
Worth noting: The tray icon for the web server ( ) is “optimistic” about both when the
web server has completely started and completely stopped. You cannot re-start web server
when its Tomcat process still lingers. If you lack patience, kill the (large) Tomcat process then
re-start web server. The smaller one is that tray icon.
If that does not work...
5
Stop and start application server. Command lines for this:
stopappserver
and
startappserver
If that does not work...
6
Delete the contents of the
oware/temp
directory and restart application server. If that does
not work...
7
Reboot the host and re-start the application server, web server and browser.
When troubleshooting (or contacting technical support), you may find pertinent information in
logs located in the following directories:
..\oware\jboss-3.0.8\server\oware\log
..\oware\temp\soniqmq.log
..\app_setup.log
..\db_setup.log