Owners Manual

Resetting a Password | Getting Started
OMNM 6.5.2 User Guide 103
Resetting a Password
You can reset a user's password two ways. One is to login as admin and change the user's password in
Portal Settings > Users and Organizations. For additional information please refer to
Portal >
Users and Organizations
on page 23.
For the second method, users themselves can request an email be sent to them with instructions to
set a new password. Follow the steps below.
1
Login fails. At the bottom of the login screen is the Forgot Password link.
2
A prompt appears for user to enter a Screen Name.
3
A prompt appears to enter the answer to the reminder question (their Father's middle name)
that they set when logging in the first time.
4
After entering the correct answer for their account, OpenManage Network Manager sends an
email to the user’s email address. E-mail for password reminders/resets requires setting up the
fields in Control Panel > Server Administration > Mail, not the
SMTP Configuration
which
is for OpenManage Network Manager-originated e-mails.
After entering an incorrect answer, a request failed screen appears, with another chance for
entering a correct answer.
5
The e-mail provides a link where the user can enter a new password and confirm it.