Owner's Manual

Managing the Runtime Environment 65
Database Timeout
When managing large networks or equipment with many interfaces, you may have to increase the
com.dorado.bom.lock_timeout
property in owdatabase.properties . Increase this
setting based on the size of the equipment being managed. Generally, you should set this value to
the maximum number of interfaces you expect your network elements to have. For example, if the
element is expected to have 500 logical interfaces then the timeout value should be set to 500.
NOTE:
The minimum recommended timeout value is 60 seconds.
Client Logging
This application preserves the client log files by appending the user id and current timestamp to
the log file name (otherwise files would be overwritten).
As a result, client log files are never overwritten; they accumulate in the log directory
(
owareapps\redcell\logs ). Therefore, you must periodically clean up client logs files. The
client-log4j.xml file in owareapps\redcell\lib directory controls the filename for the
client log. By default, it contains the following setting:
${oware.user.root}/owareapps/redcell/logs/client-
${com.dorado.redcell.RCSessionId}.log
Here, com.dorado.redcell.RCSessionId is the user id and timestamp ( admin-
1056133530200
for example). If you do not want to preserve the log file for each client session
and want to overwrite the previous log file then modify the above line to -
${oware.user.root}/owareapps/redcell/logs/client.log
This means you do not need to periodically clean up log files.
Other Logging
The getlogs script is now included with your software. It creates a logs.jar file in the root
installation directory, and moves any existing copy of
logs.jar to oware\temp . This jar
compresses all logs necessary for troubleshooting. Read the jar yourself, or forward this jar to
technical support to help troubleshoot.
When troubleshooting (or contacting technical support), you may find pertinent information in
logs located in the following directories:
..\oware\jboss-<version number>\server\oware\log
..\oware\temp\soniqmq.log
..\app_setup.log
..\db_setup.log