Dell OpenManage Mobile Version 1.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About OpenManage Mobile............................................................................................................5 What is new in this release................................................................................................................................................... 5 Key features...........................................................................................................................................................................
5 Push notifications...................................................................................................................... 29 Viewing alerts using push notifications.............................................................................................................................29 6 Using the OpenManage Mobile Password..................................................................................... 30 Retrieving a forgotten password.............................................
1 About OpenManage Mobile OpenManage Mobile is a systems management application that enables you to monitor your datacenter from an iOS mobile device. OpenManage Mobile enables you to add one or more OpenManage Essentials consoles and/or Integrated Dell Remote Access Controllers (iDRACs) 7 or later. OpenManage Mobile provides OpenManage Essentials alerts to your mobile device and enables you to troubleshoot your hardware in case of emergencies.
2 Setting up OpenManage Mobile This chapter provides information about installing and starting OpenManage Mobile. Topics: • • • • • • Installing OpenManage Mobile Starting OpenManage Mobile Viewing OpenManage Mobile home screen Enabling or disabling demo mode Configuring analytics settings Resetting OpenManage Mobile Installing OpenManage Mobile Prerequisites to install OpenManage Mobile: • • Ensure that you have iOS version 7 or later on your mobile device.
Figure 1. Diagnostics and Usage 3. Tap Agree. 4. The Demo Mode screen is displayed.Tap one of the following based on your preference: • • Try Demo mode now: To open OpenManage Mobile in demo mode, see Enabling or Disabling Demo Mode. Continue to OpenManage Mobile: To open the OpenManage Mobile home screen. The OpenManage Mobile home screen is displayed. Viewing OpenManage Mobile home screen To view the OpenManage Mobile home screen: 1. Start OpenManage Mobile. 2.
NOTE: To add an iDRAC, see Adding iDRAC Navigation menu The navigation menu allows you to quickly navigate to various screens. The following are the available navigation options: Figure 3. Navigation menu • • • • • Home — Navigates to the OpenManage Mobile home screen. Task Manager — Allows you to view the actions performed in OpenManage Mobile. Settings — Navigates to the Settings screen. Log — Allows you to view the application log.
Configuring analytics settings The analytics settings in OpenManage Mobile collects information about the actions you perform in OpenManage Mobile and sends it to Dell. The information is used by Dell to enhance the functionality of the application. You can choose to enable to disable analytics settings based on your preference. NOTE: The analytics data collected by OpenManage Mobile does not contain any Personally Identifiable Information (PII).
3 Managing OpenManage Essentials console This section provides information you require to add, edit, or delete an OpenManage Essentials console in OpenManage Mobile.
Figure 5. Adding OME (tablet view) 6. To save the connection details, tap Add. The OpenManage Essentials SSL certificate is displayed. 7. Tap Yes to accept the certificate and save the OpenManage Essentials console. 8. On the Set Alert Subscription screen, select the appropriate alert filter for push notifications and tap Save. NOTE: To set a custom alert filter, see OpenManage Essentials User’s Guide.
Figure 6. OME dashboard • indicates the number of devices or alerts that are critical. • indicates the number of devices or alerts that are with warning status. • indicates the number of devices or alerts that are healthy. • indicates the number of devices or alerts that are unknown. • indicates the available information about the devices or alerts. 2. Tap Devices by health to view the devices managed by OpenManage Essentials and tap Alerts by severity to view the alerts.
Figure 7. All devices 3. Tap the appropriate device category and then tap to select the device you want to view. Figure 8. Device details The inventory information of the devices managed by OpenManage Essentials is displayed. 4. Tap Software Details to view the software details of the device, tap Hardware Logs to view the hardware log, tap Device Alerts to view the alerts, tap Warranty Information to view warranty information of the device, and tap Support to access the Dell Quick Resource Locator website.
Viewing hardware log To view the hardware log: • On the Device Details screen, tap Hardware Log. The Hardware log screen is displayed. Viewing the warranty information To view the warranty information: • On the Device Details screen, tap Warranty Information. The Warranty screen is displayed. NOTE: An internet connection is required to view the warranty information. Accessing Dell Quick Resource Locator website through OME To access the Dell QRL website: • On the Device Details screen, tap Support.
Figure 10. Alerts and Alerts Details (tablet view) You can forward, acknowledge, or delete an alert. NOTE: Alerts can be filtered using Filter option. Performing an action on multiple alerts To Perform an action on multiple alerts: 1. On the OME Console screen, tap Alerts by severity. The Alerts screen is displayed. 2. Tap Edit 3.
2. Select the option you want to use to share the alert details. Figure 11. Alert sharing options Deleting an alert To delete an alert: 1. On the Alert Details screen, select the alerts you want to delete and tap Delete to delete an alert. Figure 12. Deleting alerts 2. In the Delete Confirmation box, tap Delete Alert to confirm. The alert is deleted, and you are returned to the Alerts list screen.
1. On the OpenManage Mobile home screen, perform the following steps: • Tap the OpenManage Essentials console you want to edit. The OpenManage Essentials dashboard is displayed. a. Tap . b. Tap Edit Connection. The Edit Connection screen is displayed. 2. Edit the IP/hostname, Domain (if applicable), Username, Password, and Description (optional) as required. 3. Tap Update. On the Set Alert Subscription screen, edit the alert filter subscription if needed. 4. Tap Save to save the connection.
• • Performing power control operations on a server managed by OpenManage Essentials Performing Power Control Operations on an iDRAC Performing power control operations on a server managed by OpenManage Essentials For devices managed by OpenManage Essentials, power control operations are supported only on iDRACs and servers. To perform a power control operation: 1. On the OpenManage Mobile home screen, tap the appropriate OpenManage Essentials console. 2.
4 Managing iDRAC This section provides information you require to add, edit, or delete an iDRAC in OpenManage Mobile.
Figure 14. Add iDRAC (phone view) Figure 15. Add iDRAC (tablet view) 7. To save the connection details, tap Add. The iDRAC SSL certificate is displayed. 8. Tap Yes to accept the certificate and save the iDRAC. The iDRAC Details screen is displayed. Adding multiple iDRACs using the IP range This feature allows you to add multiple iDRACs using iDRAC range.
NOTE: You can add multiple iDRACs only if the username and password is the same. To add multiple iDRACs: 1. Start OpenManage Mobile. 2. If applicable, type the OpenManage Mobile password and tap Login . OpenManage Mobile home screen is displayed. 3. Tap iDRAC. The iDRACs screen is displayed. 4. Tap the symbol. The Add iDRAC screen is displayed. 5. By default the Device Type is selected as iDRAC. 6. Type the start and end range of the iDRACs in the last octet separated by a dash in the IP/Hostname.
Figure 17. iDRAC dashboard (tablet view) 2. You can view the detail and status of the options below • • • • • • • • Hardware Log- View the hardware logs. Firmware Details- View the firmware details. Network Details- View the network details. Hardware Inventory- View the Hardware Inventory. You can view the Memory and CPU details. Health Status- View the health status. Warranty Information- View the warranty information. Location Details- View the Data Center, Room, Aisle, Rack, and Slot.
Figure 18. Hardware logs NOTE: Retrieving hardware logs may take a few minutes. Viewing firmware details of an iDRAC To view the firmware details of an iDRAC: • In the iDRAC Details screen, tap Firmware Details. The Firmware Details screen is displayed. Figure 19.
1. In the iDRAC Details screen, tap Network Details. The Network Details screen is displayed. Figure 20. Network details 2. Tap IPv4, IPv6, or MAC Addresses for additional network details. Viewing health status of an iDRAC To view the health status of an iDRAC: • In the iDRAC Details screen, tap Health Status. The Health Status screen is displayed with the Temperature and Power values. Figure 21.
NOTE: An internet connection is required to view the warranty information. Accessing Dell Quick Resource Locator website through iDRAC To access the Dell Quick Resource Locator website: • In the iDRAC Details screen, tap Support. The Dell Quick Resource Locator website is displayed in a new web browser. NOTE: An internet connection is required to access the Dell Quick Resource Locator website. Generating and Sharing the iDRAC Report To generate the iDRAC report: 1.
NOTE: If you want to remove multiple iDRACs, select each iDRAC that you want to remove. • a. Tap Delete. b. In the Delete Confirmation box, tap Delete iDRAC. Tap the iDRAC you want to remove. The iDRAC Details screen is displayed. . a. Tap b. Tap Edit Connection. c. Tap Delete Device. The Delete Confirmation message is displayed. 2. Tap Delete Device. The iDRAC is deleted from OpenManage Mobile.
The supported power control operations are displayed. Figure 22. Power control options 4. Select the power control operation you want to perform, and tap Submit. NOTE: Shutdown OS First option is supported only for those power control operations that support a normal shutdown of the operating system. NOTE: The Power Options screen displays the task credentials used to add the iDRAC.
Figure 23. Blink LED options (phone view) Figure 24.
5 Push notifications Push notifications enable OpenManage Mobile to notify you when a subscribed OpenManage Essentials console receives alerts from a monitored device or when a task is complete in OpenManage Essentials. The notification appears in the status bar of your mobile device, similar to notifications that are displayed for messages, downloads, and so on. OpenManage Mobile allows you to configure the type of push notification you want to receive.
6 Using the OpenManage Mobile Password To ensure OpenManage Mobile is secure, you can set a password. You can enable password authentication using the Enable Password option in Settings. • • If a password is set and you do not use the device for more than 15 minutes, OpenManage Mobile is automatically locked, and then the login page of OpenManage Mobile is displayed.
Figure 25. Change password (phone view) Figure 26. Change password (tablet view) 3. Type the current OpenManage Mobile password, new password, reconfirm the new password. 4. Tap Save. Disabling the OpenManage Mobile password To disable the OpenManage Mobile password: 1. On the OpenManage Mobile home screen, tap the overflow menu. 2. In the menu that is displayed, tap Settings. The Settings screen is displayed.
Figure 27. Settings 3. Clear the Enable Password option.
7 Viewing OpenManage Mobile information This section provides information about viewing the OpenManage Mobile log, Version, End User License Agreement (EULA), OMM Dell Tech Center, Manuals and Documentation, Contact Dell.
Viewing the OpenManage Mobile manuals and documentation To view the OpenManage Mobile manuals and documentation: 1. On the Home screen, tap . 2. Tap About. The OpenManage Mobile product information is displayed. 3. Tap Manuals and Documentation. The OpenManage Mobile Manuals and Documentation is displayed. Viewing the OpenManage Mobile End User License Agreement (EULA) and Open source licence To view the OpenManage Mobile EULA that was displayed during the installation: 1. On the Home screen, tap . 2.
8 Sharing feedback You can share your feedback to Dell about OpenManage Mobile. To share your feedback: 1. Start OpenManage Mobile and tap . 2. Tap Contact Dell. The Contact Dell pop up screen is displayed. 3. Tap OK. The email clients installed in your device are displayed. 4. Select an email client, enter your feedback and send the email. You can also email your feedback to .
9 Troubleshooting OpenManage Mobile Unable to add OpenManage Essentials to OpenManage Mobile If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds: Workarounds: • • • Verify network configuration: To add an OpenManage Essentials server to OpenManage Mobile, OpenManage Essentials must be available on the specified web port (default 2607) and not stopped by any firewall or other security mechanism.
• Incomplete information for devices managed by OpenManage Essentials. Workaround: Make sure that data is correctly inventoried in OpenManage Essentials. For more information, see OpenManage Essentials User’s Guide. Unable to register for push notifications Unable to register for push notifications. The settings screen displays: APN Token: None. Workaround: To register for push notifications from an OpenManage Essentials, you must have a APN token installed in the OpenManage Mobile application.
• Unable to validate the APN token if the OpenManage Mobile application is moved to the SD card, and the SD card is removed from the device. To validate the APN token after re-inserting the SD card, do the following: • • • • • • • 38 1. On any screen of OpenManage Mobile, tap the overflow menu. NOTE: The overflow symbol differs from device to device. For example, it can be displayed as a the lower-left or lower-right corner of the screen next to the Home button. 2.
10 Uninstalling OpenManage Mobile To uninstall OpenManage Mobile: 1. Tap the iOS operating system symbol. The Settings screen is displayed. 2. In Device section, tap Apps or Application Manager. 3. In the DOWNLOADED tab, tap OMM. The App info screen is displayed. 4. Tap Uninstall. 5. At the Do you want to uninstall this app? prompt, tap OK.
11 Related documents and resources Other documents you may need Besides this you can find the following documents on the Dell OpenManage Mobile Support website at delltechcenter.com/omm • • Dell OpenManage Essentials version 2.0 User’s Guide. Dell Integrated Dell Remote Access Controller 8 User’s Guide.
• Serviceability Tools • Support • Utilities • Virtualization Solutions 4. To view a document, click the required product and then click the required version. • Using search engines: • Type the name and version of the document in the search box.
