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ManualsBrandsDell ManualsActive System ManagerOpenManage Mobile Version 1.5
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Troubleshooting OpenManage Mobile
Unable to add OpenManage Essentials to OpenManage
Mobile
If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds:
Workarounds:
● Verify network configuration: To add an OpenManage Essentials server to OpenManage Mobile, OpenManage Essentials
must be available on the specified web port (default 2607) and not stopped by any firewall or other security mechanism.
Make sure that VPN and/or wireless network is connected, enabled, and configured. Verify if you are able to connect to the
OpenManage Essentials host from your device by using a web browser.
● Verify credentials: Make sure that the user name and password are correct to log in to the remote system. If you use domain
credentials, make sure that the domain name is entered in the correct format supported by your directory server (such as
companyname or companyname.com).
● Verify OpenManage Essentials version: OpenManage Mobile requires the latest OpenManage Essentials version.
Unable to add iDRAC to OpenManage Mobile
If you are unable to add an iDRAC to OpenManage Mobile, you can try the following workarounds:
Workarounds:
● Verify network configuration: To add an iDRAC to OpenManage Mobile, iDRAC web server must be enabled on the default
HTTPS port 443. Make sure that VPN and/or wireless network is connected, enabled, and configured. Verify if you are able
to connect to the iDRAC host from your device using a web browser.
● Verify credentials: Make sure that user name and password are correct to log in to the remote system. If you use domain
credentials, make sure that the domain name is entered in the correct format supported by your directory server (such as
companyname or companyname.com).
● Verify iDRAC version: OpenManage Mobile requires iDRAC version 7 or later with Enterprise or Express license, which is
available in most 12th generation or later PowerEdge servers.
Unable to add iDRAC to OpenManage Mobile using iDRAC
Quick Sync Read
If you are unable to add an iDRAC to OpenManage Mobile using iDRAC Quick Sync Read, you can try the following workarounds:
Workarounds:
● Update the iDRAC firmware. For more information about updating the iDRAC firmware see, iDRAC User’s Guide.
● Update the OpenManage Mobile to the latest available version.
● The Near-Field Communication (NFC) chip in the mobile device should be in contact with the iDRAC Quick Sync activation
switch. Refer to your mobile device’s documentation to find the location of the NFC chip.
● Remove the protective casing from the mobile device.
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