Users Guide

more information about transmitting alerts from OpenManage Essentials to the Dell Message
Forwarding Service, see OpenManage Essentials User’s Guide. During normal operation, it takes up
to two minutes for the alerts to transmit from OpenManage Essentials to Dell Message Forwarding
Service.
– Understand provider limitations: The Dell Message Forwarding Service uses provider notifications
services including Apple Push Notification. Apple imposes a notification limitation on a per device
and per application basis. If your alert notifications are more than 100 per day, select a more
specific filter to reduce the number of alerts transmitted to your mobile device.
– Verify phone network connectivity: Push notification requires an internet connection on your
phone or a wireless connection (that may not be available in certain areas, such as remote
locations and places with poor signal).
Carriers, internet service providers, and networking equipment may end the connection to Apple
servers if your mobile device is inactive. Notifications cannot be received until the connection is
restored.
• A message is displayed in OpenManage Essentials if it is unable to communicate with a specific device
as it is not registered.
Workaround: If OpenManage Mobile is backed up and restored on to your mobile device, the APN
registration token may need to be refreshed. Go to the Settings screen and tap Refresh to reinstall the
APN token. You must have an internet connection for this request to be successful.
NOTE: If you refresh the APN token, edit the connections of all the OpenManage Essentials
added and resubscribe to the alert filters.
Unable to retrieve iDRAC data
OpenManage Mobile displays a connection not successful message if you refresh an iDRAC details screen
multiple times to retrieve data.
Workaround: Refresh iDRAC Details screen after one minute.
If incorrect credentials are entered while adding an iDRAC or while performing power operations on an
iDRAC, the iDRAC might disable all incoming requests and appear disabled for some time. For more
information about this behavior, see iDRAC User’s Guide. iDRAC will be enabled after some time. Wait till
the iDRAC is enabled, and then retry the operation with correct credentials.
Known issues
• To receive alert notifications in OpenManage Mobile on iOS version 7, you must have a Apple account
registered on the device.
• Unable to validate the APN token if the OpenManage Mobile application is moved to the SD card, and
the SD card is removed from the device.
To validate the APN token after re-inserting the SD card, do the following:
a. On any screen of OpenManage Mobile, tap the overflow menu.
NOTE: The overflow symbol differs from device to device. For example, it can be displayed
as a symbol, or at the lower-left or lower-right corner of the screen next to the Home
button.
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