Users Guide

Workaround: Internet connection on your phone may be slow. Use OpenManage Mobile on WiFi or 3G

or later network.

Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials

to retrieve data from the managed nodes and sometimes there is a delay of several minutes in retrieving

data.

Updated information not displayed in OpenManage

Mobile

Information displayed in OpenManage Mobile does not match the information displayed in OpenManage

Essentials or iDRAC.

Incomplete device information

• The operating system name or hostname is not displayed.

Workaround: To receive the hostname or operating system name, you might need to install

OpenManage Server Administrator (OMSA) on the managed node.

• Incomplete information for devices managed by OpenManage Essentials.

Workaround: Make sure that data is correctly inventoried in OpenManage Essentials. For more

information, see OpenManage Essentials User’s Guide.

Unable to register for push notifications

Unable to register for push notifications. The settings screen displays: APN Token: None.

Workaround: To register for push notifications from an OpenManage Essentials, you must have a APN

token installed in the OpenManage Mobile application. APN token is installed during the initial setup of

OpenManage Mobile. If APN token is not installed, go to the Settings screen and tap Request to install

the APN token. You must have an internet connection for this request to be successful.

Unable to receive push notifications

Unable to receive push notifications if OpenManage Essentials is re- installed by retaining the same

database as an earlier OpenManage Essentials installation.

Workaround: Add the OME again to Openmanage Mobile to receive push notifications.

Delay in receiving push notifications

• Either alert notification is not received, or there is a delay of several hours in receiving alerts.

Workarounds:

– Verify OpenManage Essentials operation: Make sure that OpenManage Essentials is receiving

alerts, and it is successfully transmitting the alerts to the Dell Message Forwarding Service. For