Users Guide

To retrieve your OpenManage Mobile password, tap Forgot Password. Your password hint is
displayed.
If you are unable to retrieve your OpenManage Mobile password using the password hint
displayed, delete the OpenManage Mobile data, and then create a new password. To delete the
OpenManage Mobile data, go to Settings Apps OMM, and then tap Clear data.
NOTE: If application data is deleted or application is reinstalled, you need to add the
OpenManage Essentials and iDRAC instances again to OpenManage Mobile.
Unable to retrieve iDRAC data
OpenManage Mobile displays a connection not successful message if you refresh an iDRAC details screen
multiple times to retrieve data.
Workaround: Refresh iDRAC Details screen after one minute.
If incorrect credentials are entered while adding an iDRAC or while performing power operations on an
iDRAC, the iDRAC might disable all incoming requests and appear disabled for some time. For more
information about this behavior, see iDRAC User’s Guide. iDRAC will be enabled after some time. Wait till
the iDRAC is enabled, and then retry the operation with correct credentials.
VNC connection failed!
Error message “VNC connection failed!” is displayed when you attempt to launch RDP session for an
iDRAC if VNC RDP session is already running or if another active bVNC session is running on a different
mobile device for the same iDRAC because iDRAC VNC only supports one connection at a time. You
cannot connect to the same iDRAC using any instance of a VNC client, whether from the same mobile
device or a different device.
Workaround: Reset the iDRAC to establish the connection.
Known issues
To receive alert notifications in OpenManage Mobile on Android version 4.0.3, you must have a
Google account registered on the device.
Unable to validate the GCM token if the OpenManage Mobile application is moved to the SD card, and
the SD card is removed from the device.
To validate the GCM token after re-inserting the SD card, do the following:
a. On any screen of OpenManage Mobile, tap the overflow menu.
NOTE: The overflow symbol differs from device to device. For example, it can be displayed
as a symbol, or at the lower-left or lower-right corner of the screen next to the Home
button.
b. In the list displayed, tap Settings, and then tap Refresh to refresh the GCM token.
c. Edit the connections of all the OpenManage Essentials added and resubscribe to the alert filters.
Description :Unable to power on a server if the KG key value in the RAC GUI page is set to a non-
default value.
48