Users Guide

Workarounds:
• Update the iDRAC firmware. For more information about updating the iDRAC firmware see, iDRAC
User’s Guide.
• Update the OpenManage Mobile to the latest available version.
• The Near-Field Communication (NFC) chip in the mobile device should be in contact with the iDRAC
Quick Sync activation switch. Refer to your mobile device’s documentation to find the location of the
NFC chip.
• Remove the protective casing from the mobile device.
Slow data retrieval
There is a delay of several minutes in retrieving data.
Workaround: Internet connection on your phone may be slow. Use OpenManage Mobile on WiFi or 3G
or later network.
Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials
to retrieve data from the managed nodes and sometimes there is a delay of several minutes in retrieving
data.
Updated information not displayed in OpenManage
Mobile
Information displayed in OpenManage Mobile does not match the information displayed in OpenManage
Essentials or iDRAC.
Workaround: OpenManage Mobile uses a data cache to improve performance. Tap Refresh on the
overflow menu of the screen to update displayed information.
Overflow symbol differs from device to device. For example, it can be displayed as a symbol, or at the
lower-left or lower-right corner of the screen next to the Home button.
Incomplete device information
• The operating system name or hostname is not displayed.
Workaround: To receive the hostname or operating system name, you might need to install
OpenManage Server Administrator (OMSA) on the managed node.
• Incomplete information for devices managed by OpenManage Essentials.
Workaround: Make sure that data is correctly inventoried in OpenManage Essentials. For more
information, see OpenManage Essentials User’s Guide.
Unable to register for push notifications
Unable to register for push notifications. The settings screen displays: GCM Token: None.
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