Dell OpenManage Mobile Version 1.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About OpenManage Mobile................................................................................ 5 What is new in this release.................................................................................................................... 5 Key features........................................................................................................................................... 5 2 Setting up OpenManage Mobile................................................................
Configuring alert notifications settings..............................................................................................26 Viewing alerts using push notifications..............................................................................................26 7 Performing power control operations........................................................... 28 Performing power control operations on a server managed by OpenManage Essentials..............
About OpenManage Mobile 1 OpenManage Mobile is a systems management application that enables you to monitor your datacenter from an Android mobile device. OpenManage Mobile enables you to add one or more OpenManage Essentials consoles 1.3 or later and/or Integrated Dell Remote Access Controllers (iDRACs) 7 or later. OpenManage Mobile provides OpenManage Essentials alerts to your mobile device and enables you to troubleshoot your hardware in case of emergencies.
Setting up OpenManage Mobile 2 This chapter provides information about installing and starting OpenManage Mobile. Installing OpenManage Mobile Prerequisites to install OpenManage Mobile: • Ensure that you have Android version 4.0.3 or later on your mobile device. • Ensure that you have access to Google Play Store Application on your Android device. • To receive alert notifications in OpenManage Mobile on Android version 4.0.3, you must have a Google account registered on your device.
Managing OpenManage Essentials console 3 This section provides information you require to add, edit, or delete an OpenManage Essentials console in OpenManage Mobile. Adding an OpenManage Essentials console Prerequisites to add an OME: • Ensure that you have OpenManage Essentials version 1.3 or later. • Ensure that you have VPN or internal Wi-Fi access to the OpenManage Essentials network on the Android device. To add an OpenManage Essentials console: 1. Start OpenManage Mobile. 2.
6. To save the connection details, tap Save. The OpenManage Essentials SSL certificate is displayed. 7. Tap Yes to accept the certificate and save the OpenManage Essentials console. 8. On the next screen, select the appropriate alert filter for push notifications. NOTE: To set a custom alert filter, see OpenManage Essentials User’s Guide. NOTE: If you do not want to receive push notifications, you can clear the enable push notifications check box.
Tap Edit Conenction. The Edit Connection screen is displayed. 2. Edit the Hostname, Username, Password, Domain (if applicable), and Description (optional) as required. 3. Tap Next. On the next screen, edit the alert filter subscription if needed. 4. Tap OK to save the connection. The OpenManage Essentials dashboard is displayed. Deleting an OpenManage Essentials console To delete an OpenManage Essentials console from OpenManage Mobile: 1.
Managing iDRAC 4 This section provides information you require to add, edit, or delete an iDRAC in OpenManage Mobile. Adding an iDRAC Prerequisites to add an iDRAC: • Ensure that you have iDRAC 7 or later with Enterprise or Express edition license. • Ensure that you have VPN or internal Wi-Fi access to the iDRAC network from your Android device.
6. To save the connection details, tap Save. The iDRAC SSL certificate is displayed. 7. Tap Yes to accept the certificate and save the iDRAC. The iDRAC Details screen is displayed. Adding an iDRAC using iDRAC Quick Sync Read The iDRAC Quick Sync Read feature enables your mobile device to act as a proximity reader to read data from your server when held at a distance of less than 20 millimeters from the iDRAC Quick Sync Bezel.
6. Turn on the iDRAC Quick Sync Bezel. 7. Place your mobile device at a distance less than 20 millimeters from the iDRAC Quick Sync Bezel on your serve and hold your mobile for at least 2 seconds. Your server will be added to the list of servers managed by OpenManage Mobile. NOTE: The iDRAC Quick Sync Bezel remains activated for about 30 seconds. If you do not manage to add the iDRAC within the 30 seconds, reactivate the iDRAC Quick Sync Bezel and retry step 7.
Editing the connection details of an iDRAC To edit the connection details of an iDRAC: 1. On the OpenManage Mobile home screen, perform one of the steps: • Tap the iDRAC server you want to edit the network connection details. The iDRAC Details screen is displayed. • 1. Tap the 2. Tap Edit Connection. symbol. Press and hold the iDRAC server on the OpenManage Mobile home screen. Tap Edit Connection. The Edit Connection screen is displayed. 2.
Viewing OpenManage Mobile home screen To view the OpenManage Mobile home screen: 1. Start OpenManage Mobile. 2. If applicable, enter the OpenManage Mobile password and tap Login. The OpenManage Mobile home screen is displayed with the list of OpenManage Essentials and iDRACs added. Viewing OpenManage Essentials dashboard To view the OpenManage Essentials dashboard: 1. On the OpenManage Mobile home screen, tap the appropriate OpenManage Essentials console.
2. • indicates the number of devices or alerts that are critical. • indicates the number of devices or alerts that are with warning status. • indicates the number of devices or alerts that are healthy. • indicates the number of devices or alerts that are unknown. Tap Devices by health to view the devices managed by OpenManage Essentials and tap Alerts by severity to view the alerts.
3. Tap the appropriate device category (for example, RAC), and then tap to select the device you want to view. The inventory information of the devices managed by OpenManage Essentials is displayed. 4. 16 Tap Software Details to view the software details of the device, tap View Hardware Log to view the hardware log, and tap Alerts to view the alerts associated with the device.
Viewing alerts in OpenManage Essentials To view the alerts in OpenManage Essentials: 1. On the OpenManage Mobile home screen, tap the OpenManage Essentials console you want to view alerts for. 2. Tap Alerts by severity. The alerts that are associated with the selected OpenManage Essentials are displayed. 3. Tap the alert you want to view details for. The Alert Details screen is displayed. You can forward, acknowledge, or delete a alert. Acknowledging an alert To acknowledge an alert: 1.
The alert is acknowledged, and the Alert Details screen is automatically refreshed. Sharing an alert To share an alert: 1. On the Alert Details screen, tap 2. Select the option you want to use to share the alert details. 18 to share an alert.
Deleting an alert To delete an alert: 1. On the Alert Details screen, tap to delete an alert. 2. In the Delete Confirmation box, tap Yes to confirm. The alert is deleted, and you are returned to the Alerts list screen. Viewing iDRAC dashboard To view the iDRAC dashboard: 1. On the OpenManage Mobile home screen, tap the appropriate iDRAC console. The iDRAC dashboard is displayed.
2. Tap Hardware Logs to view the hardware logs, tap Firmware Details to view the firmware details, tap Network Details to view the network details, and tap Health Status to view the health status. Viewing hardware logs of iDRAC console To view the hardware logs of iDRAC console: 1. In the iDRAC Details screen, tap Hardware Logs. 2. Select System Event Log or Lifecycle Log from the list that is displayed. 3. Tap the appropriate log entry for additional details. The Hardware Log screen is displayed.
NOTE: Retrieving hardware logs may take a few minutes. Viewing firmware details of an iDRAC To view the firmware details of an iDRAC: • In the iDRAC Details screen, tap Firmware Details. The Firmware Details screen is displayed.
Viewing network details of an iDRAC To view the network details of an iDRAC: 1. In the iDRAC Details screen, tap Network Details. The Network Details screen is displayed. 2. Tap IPv4, IPv6, or MAC Addresses for additional network details. Viewing health status of an iDRAC To view the health status of an iDRAC: • In the iDRAC Details screen, tap Health Status. The Health Status screen is displayed with the Temperature and Power values.
Generating and Sharing the iDRAC Report To generate the iDRAC report: 1. On the OpenManage Mobile home screen, tap the appropriate iDRAC console. The iDRAC dashboard is displayed. 2. Tap the menu key and tap Report. 3. If required, clear the check boxes of the iDRAC pages you do not want to include in the report. 4. Tap Generate Report. 5. Tap Share Report to share the generated report using an email application. The Report page is displayed Sharing iDRAC Details To share the iDRAC details: 1.
The iDRAC dashboard is displayed. 2. Tap the symbol. The Launch Remote Desktop screen is displayed. 3. Type the Remote Desktop Password, and then tap Launch. This is the VNC password that is set in iDRAC settings. For more information on the VNC password, see iDRAC user’s guide. bVNC Viewer starts and the remote desktop is displayed.
NOTE: Check the Use Secure Tunnel check box when the encryption is set to 128-bit or more in iDRAC. NOTE: If the iDRAC does not support remote desktop or if there is no remote desktop password set, bVNC displays an error message that it cannot connect to the remote desktop. Device inventory You can view the following device inventory information of a server (iDRAC connection) or an OpenManage Essentials — managed device. Table 1.
Configuring push notifications 6 Push notifications enable OpenManage Mobile to notify you when a subscribed OpenManage Essentials console receives alerts from a monitored device. The notification appears in the status bar of your mobile device, similar to notifications that are displayed for messages, downloads, and so on. OpenManage Mobile allows you to configure the type of push notification you want to receive. Configuring alert notifications settings To configure alert notification settings: 1.
2. If applicable, enter the OpenManage Mobile password and tap Login. The dashboard of the OpenManage Essentials console displays the newly received alert. 3. Tap New alerts to view the alerts associated with the push notification.
Performing power control operations 7 You can perform power control operations on a server managed by OpenManage Essentials or an iDRAC. • Performing power control operations on a server managed by OpenManage Essentials • Performing Power Control Operations on an iDRAC Performing power control operations on a server managed by OpenManage Essentials For devices managed by OpenManage Essentials, power control operations are supported only on iDRACs and servers. To perform a power control operation: 1.
5. Type the Username and Password for the device, and then select the power control operation you want to perform. NOTE: The Enable All option allows you to perform a power control operation independent of the discovery protocol. Power On operation is performed through the iDRAC and all other power control operations are performed through the server host OS. NOTE: For all tasks except Power On, the server needs to be discovered in addition to the iDRAC. 6. Tap Submit.
4. Select the power control operation you want to perform, and tap Submit. NOTE: Shutdown OS First option is supported only for those power control operations that support a normal shutdown of the operating system. NOTE: The Power Options screen displays the task credentials used to add the iDRAC. If you want to use a different user name and password for the power control operations, edit the username and password fields.
3. Tap IPv4 Settings to change the IPv4 settings, IPv6 Settings to change the IPv6 settings, Root Credentials to change the root credentials, First Boot Device to change the boot settings, tap Power / Reboot to change the power options. 4. Tap iDRAC Configuration. The iDRAC Configuration screen is displayed. 5. Type Username and Password of the iDRAC in the Task Credentials section. 6. Tap Sync Now to sync. 7. Turn on the iDRAC Quick Sync Bezel.
8. Place your mobile device at a distance less than 20 mm. from the iDRAC Quick Sync Bezel on your serve and hold your mobile for at least two seconds. NOTE: Configuration changes may take up to a minute to apply.
8 Refreshing OpenManage Mobile data for any screen To refresh the information displayed in OpenManage Mobile: 1. On any screen, tap the overflow menu. Overflow symbol differs from device to device. For example, in some devices it is displayed as a symbol, or at the lower left corner of the screen., or at the lower right corner of the screen. 2. In the list that is displayed, tap Refresh.
Managing password 9 To make sure that your OpenManage Mobile is secure, you can lock OpenManage Mobile by using a secret password. You can set a secret password by selecting the Enable Password option in the Settings screen. • If a password is set and you do not use the device for more than 15 minutes, OpenManage Mobile is automatically locked, and then the login page of OpenManage Mobile is displayed.
NOTE: If you forget your OpenManage Mobile password and cannot retrieve it, it is recommended to delete all of the application data and create a new password. All the added OpenManage Essentials consoles and iDRACs will be deleted and you need to add them again to OpenManage Mobile. To delete the application data, go to Settings → Apps → OMM, and then tap Clear data. 3. Enter your OpenManage Mobile password. 4. Tap Login.
Disabling OpenManage Mobile password To disable the OpenManage Mobile password: 1. On the OpenManage Mobile home screen, tap the overflow menu. 2. In the menu that is displayed, tap Settings. The Settings screen is displayed. 3. Clear the Enable Password option. A confirmation message is displayed. 4. 36 Tap Yes.
10 Viewing OpenManage Mobile information This section provides information about viewing the OpenManage Mobile log, version, and End User License Agreement (EULA). Viewing the OpenManage Mobile application log To view the OpenManage Mobile application log: 1. On any screen, tap the overflow menu. Overflow symbol differs from device to device. For example, in some devices it is displayed as a symbol, or at the lower left corner of the screen., or at the lower right corner of the screen. 2.
Overflow symbol differs from device to device. For example, it can be displayed as a at the lower-left or lower-right corner of the screen next to the Home button. 2. In the list that is displayed, tap About. The OpenManage Mobile product information is displayed. 3. Tap View EULA. The OpenManage Mobile EULA is displayed.
Troubleshooting OpenManage Mobile 11 Unable to add OpenManage Essentials to OpenManage Mobile If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds: Workarounds: • Verify network configuration: To add an OpenManage Essentials server to OpenManage Mobile, OpenManage Essentials must be available on the specified web port (default 2607) and not stopped by any firewall or other security mechanism.
Workaround: Internet connection on your phone may be slow. Use OpenManage Mobile on WiFi or 3G or later network. Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials to retrieve data from the managed nodes and sometimes there is a delay of several minutes in retrieving data. Updated information not displayed in OpenManage Mobile Information displayed in OpenManage Mobile does not match the information displayed in OpenManage Essentials or iDRAC.
more information about transmitting alerts from OpenManage Essentials to the Dell Message Forwarding Service, see OpenManage Essentials User’s Guide. During normal operation, it takes up to two minutes for the alerts to transmit from OpenManage Essentials to Dell Message Forwarding Service. – Understand provider limitations: The Dell Message Forwarding Service uses provider notifications services including Google Cloud Messaging.
Workaround: Refresh iDRAC Details screen after one minute. If incorrect credentials are entered while adding an iDRAC or while performing power operations on an iDRAC, the iDRAC might disable all incoming requests and appear disabled for some time. For more information about this behavior, see iDRAC User’s Guide. iDRAC will be enabled after some time. Wait till the iDRAC is enabled, and then retry the operation with correct credentials.
Uninstalling OpenManage Mobile 12 To uninstall OpenManage Mobile: 1. Tap the Android operating system symbol. The Settings screen is displayed. 2. In Device section, tap Apps or Application Manager. 3. In the DOWNLOADED tab, tap OMM. 4. Tap Uninstall. 5. At the Do you want to uninstall this app? prompt, tap OK. The App info screen is displayed.
Related documents and resources 13 Other documents you may need In addition to this guide, you may require the following documents: • Dell OpenManage Essentials version 2.0 User’s Guide. • Dell Integrated Dell Remote Access Controller 8 User’s Guide. Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options.
b. Under General support section, click Software & Security. c. In the Software & Security group box, click the required link from the following: – Enterprise Systems Management – Remote Enterprise Systems Management – Serviceability Tools – Client Systems Management – Connections Client Systems Management d. • To view a document, click the required product version. Using search engines: – Type the name and version of the document in the search box.
