Users Guide

Known issues
• To receive alert notifications in OpenManage Mobile on iOS version 7, you must have a Apple account
registered on the device.
• Unable to validate the APN token if the OpenManage Mobile application is moved to the SD card, and
the SD card is removed from the device.
To validate the APN token after re-inserting the SD card, do the following:
a. On any screen of OpenManage Mobile, tap the overflow menu.
Overflow symbol differs from device to device. For example, it can be displayed as a symbol,
or at the lower-left or lower-right corner of the screen next to the Home button.
b. In the list displayed, tap Settings, and then tap Refresh to refresh the APN token.
c. Edit the connections of all the OpenManage Essentials added and resubscribe to the alert filters.
• Unable to power on a server if the KG key value in the RAC GUI page is set to a non-default value.
OpenManage Mobile will not perform the operation with non-default values.
• If the log in page appears again after you exit OpenManage Mobile, use home button to minimize the
application.
• If you have more than 100 devices in the All Devices group, the devices are sorted by health only on
the first screen. From the next screen, you can view the devices but they are not sorted by health.
• OpenManage Mobile offline data cache will be lost if the phone is rebooted or if OpenManage Mobile
is inactive for long periods.
• OpenManage Mobile offline cache can be lost if your mobile device has limited memory.
• OpenManage Mobile displays only the top 100 log entries from an iDRAC.
• OpenManage Mobile is not supported on 11th generation or earlier generations of iDRAC.
• OpenManage Mobile cannot refresh data automatically if the application is timed out after 15 minutes.
• Unable to receive push notifications if OpenManage Essentials is re- installed by retaining the same
database as an earlier OpenManage Essentials installation.
• Unable to acknowledge or delete an alert belonging to OMEPowerUsers group.
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