Users Guide

Workaround: Internet connection on your phone may be slow. Use OpenManage Mobile on WiFi or 3G
or later network.
Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials
to retrieve data from the managed nodes and sometimes there is a delay of several minutes in retrieving
data.
Updated information not displayed in OpenManage
Mobile
Information displayed in OpenManage Mobile does not match the information displayed in OpenManage
Essentials or iDRAC.
Incomplete device information
• The operating system name or hostname is not displayed.
Workaround: To receive the hostname or operating system name, you might need to install
OpenManage Server Administrator (OMSA) on the managed node.
• Incomplete information for devices managed by OpenManage Essentials.
Workaround: Make sure that data is correctly inventoried in OpenManage Essentials. For more
information, see OpenManage Essentials User’s Guide.
Unable to register for push notifications
Unable to register for push notifications. The settings screen displays: APN Token: None.
Workaround: To register for push notifications from an OpenManage Essentials, you must have a APN
token installed in the OpenManage Mobile application. APN token is installed during the initial setup of
OpenManage Mobile. If APN token is not installed, go to the Settings screen and tap Request to install
the APN token. You must have an internet connection for this request to be successful.
Delay in receiving push notifications
• Either alert notification is not received, or there is a delay of several hours in receiving alerts.
Workarounds:
– Verify OpenManage Essentials operation: Make sure that OpenManage Essentials is receiving
alerts, and it is successfully transmitting the alerts to the Dell Message Forwarding Service. For
more information about transmitting alerts from OpenManage Essentials to the Dell Message
Forwarding Service, see OpenManage Essentials User’s Guide. During normal operation, it takes up
to two minutes for the alerts to transmit from OpenManage Essentials to Dell Message Forwarding
Service.
– Understand provider limitations: The Dell Message Forwarding Service uses provider notifications
services including Apple Push Notification. Apple imposes a notification limitation on a per device
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