Dell OpenManage Mobile Version 1.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About OpenManage Mobile................................................................................ 5 Key features........................................................................................................................................... 5 2 Setting up OpenManage Mobile........................................................................ 6 Installing OpenManage Mobile...........................................................................................................
Performing power control operations on a server managed by OpenManage Essentials.............. 27 Performing power control operations on an iDRAC......................................................................... 28 8 Managing password........................................................................................... 30 Retrieving forgotten password...........................................................................................................
About OpenManage Mobile 1 OpenManage Mobile is a systems management application that enables you to monitor your datacenter from an iOS mobile device. OpenManage Mobile enables you to add one or more OpenManage Essentials consoles 1.3 or later and/or Integrated Dell Remote Access Controllers (iDRACs) 7 or later. OpenManage Mobile provides OpenManage Essentials alerts to your mobile device and enables you to troubleshoot your hardware in case of emergencies.
Setting up OpenManage Mobile 2 This chapter provides information about installing and starting OpenManage Mobile. Installing OpenManage Mobile Prerequisites to install OpenManage Mobile: • Ensure that you have iOS version 7 or later on your mobile device. • Ensure that you have access to App Store Application on your mobile device. To install OpenManage Mobile: 1. On your mobile device, open the App Store application. 2. Search for OpenManage Mobile. 3.
Managing OpenManage Essentials console 3 This section provides information you require to add, edit, or delete an OpenManage Essentials console in OpenManage Mobile. Adding an OpenManage Essentials console Prerequisites to add an OME: • Ensure that you have OpenManage Essentials version 1.3 or later. • Ensure that you have VPN or internal Wi-Fi access to the OpenManage Essentials network on the mobile device. To add an OpenManage Essentials console: 1. Start OpenManage Mobile. 2.
6. To save the connection details, tap Add. The OpenManage Essentials SSL certificate is displayed. 7. On the next screen, select the appropriate alert filter for push notifications. NOTE: To set a custom alert filter, see OpenManage Essentials User’s Guide. NOTE: If you do not want to receive push notifications, you can clear the enable push notifications check box. NOTE: In certain situations, there may be a delay in receiving push notifications in OpenManage Mobile.
The OpenManage Essentials dashboard is displayed. 1. Tap the symbol. 2. Tap Edit Connection. The Edit Connection screen is displayed. 2. Edit the IP/hostname, Domain (if applicable), Username, Password, and Description (optional) as required. 3. Tap Next. On the next screen, edit the alert filter subscription if needed. 4. Tap Save to save the connection. The OpenManage Essentials dashboard is displayed.
Managing iDRAC 4 This section provides information you require to add, edit, or delete an iDRAC in OpenManage Mobile. Adding an iDRAC Prerequisites to add an iDRAC: • Ensure that you have iDRAC 7 or later with Enterprise or Express edition license. • Ensure that you have VPN or internal Wi-Fi access to the iDRAC network from your mobile device. You can add an iDRAC : • Using WS-Man Protocol Adding an iDRAC using WS-Man Protocol To add an iDRAC using WS-Man Protocol: 1. Start OpenManage Mobile. 2.
6. To save the connection details, tap Add. The iDRAC Details screen is displayed. Editing the connection details of an iDRAC To edit the connection details of an iDRAC: 1. On the OpenManage Mobile home screen, perform the following steps: • Tap the iDRAC server you want to edit. The iDRAC Details screen is displayed. 1. Tap the symbol. 2. Tap Edit Connection. The Edit Connection screen is displayed. 2. Edit the IP/hostname, 3. Tap Next to save the connection details.
Deleting an iDRAC To delete an iDRAC from OpenManage Mobile: 1. On the OpenManage Mobile home screen, perform the following steps: • Tap the iDRAC you want to delete. The iDRAC Details screen is displayed. 1. Tap the 2. Tap Edit Connection. symbol. 3. Tap Delete iDRAC. The Delete Confirmation message is displayed. 2. Tap Delete iDRAC. The iDRAC is deleted from OpenManage Mobile.
Viewing OpenManage Mobile home screen 5 To view the OpenManage Mobile home screen: 1. Start OpenManage Mobile. 2. If applicable, enter the OpenManage Mobile password and tap Login. The OpenManage Mobile home screen is displayed with the list of OpenManage Essentials and iDRACs added. Viewing OpenManage Essentials dashboard To view the OpenManage Essentials dashboard: 1. On the OpenManage Mobile home screen, tap the appropriate OpenManage Essentials console.
The appropriate OpenManage Essentials dashboard is displayed. 2. • indicates the number of devices or alerts that are unknown. • indicates the number of devices or alerts that are critical. • indicates the number of devices or alerts that are with warning status. • indicates the number of devices or alerts that are healthy. Tap Devices by health to view the devices managed by OpenManage Essentials and tap Alerts by severity to view the alerts.
3. Tap the appropriate device category and then tap to select the device you want to view.
The inventory information of the devices managed by OpenManage Essentials is displayed. 4. Tap Software Details to view the software details of the device, tap Hardware Log to view the hardware log, and tap Device Alerts to view the alerts associated with the device. Viewing alerts in OpenManage Essentials To view the alerts in OpenManage Essentials: 1. On the OpenManage Mobile home screen, tap the OpenManage Essentials console you want to view alerts for. 2. Tap Alerts by severity.
You can forward, acknowledge, or delete an alert. NOTE: Alerts can be filtered using Filter option. Acknowledging an alert To acknowledge an alert: On the Alert Details screen, tap Acknowledge to acknowledge an alert. The alert is acknowledged, and the Alert Details screen is automatically refreshed. Sharing an alert To share an alert: 1. On the Alert Details screen, tap to share an alert. 2. Select the option you want to use to share the alert details.
Deleting an alert To delete an alert: 1. 18 On the Alert Details screen, tap Delete to delete an alert.
2. In the Delete Confirmation box, tap Delete Alert to confirm. The alert is deleted, and you are returned to the Alerts list screen. Viewing iDRAC dashboard To view the iDRAC dashboard: 1. On the OpenManage Mobile home screen, tap the appropriate iDRAC console. The iDRAC dashboard is displayed.
2. Tap Hardware Logs to view the hardware logs, tap Firmware Details to view the firmware details, tap Network Details to view the network details, and tap Health Status to view the health status. Viewing hardware logs of iDRAC console To view the hardware logs of iDRAC console: 1. In the iDRAC Details screen, tap Hardware Logs. The Hardware Log screen is displayed. NOTE: Tap to share the list of Hardware Logs 2. Select System Event Log or Lifecycle Log from the list that is displayed. 3.
NOTE: Retrieving hardware logs may take a few minutes. Viewing firmware details of an iDRAC To view the firmware details of an iDRAC: • In the iDRAC Details screen, tap Firmware Details. The Firmware Details screen is displayed.
Viewing network details of an iDRAC To view the network details of an iDRAC: 1. In the iDRAC Details screen, tap Network Details. The Network Details screen is displayed.
2. Tap IPv4, IPv6, or MAC Addresses for additional network details. Viewing health status of an iDRAC To view the health status of an iDRAC: • In the iDRAC Details screen, tap Health Status. The Health Status screen is displayed with the Temperature and Power values.
Generating and Sharing the iDRAC Report To generate the iDRAC report: 1. On the OpenManage Mobile home screen, tap the appropriate iDRAC console. The iDRAC dashboard is displayed. 2. Tap the menu key and tap Report. The Report page is displayed 3. Tap Generate Report. 4. Tap Share Report to share the generated report using an email application. Sharing iDRAC Details To share the iDRAC details: 1. On the OpenManage Mobile home screen, tap the appropriate iDRAC console.
Device inventory You can view the following device inventory information of a server (iDRAC connection) or an OpenManage Essentials — managed device. Table 1. Device inventory Information Description Power Status Displays the power status of the device If this server was added individually, this value is the IP address used to connect to the iDRAC.
Configuring push notifications 6 Push notifications enable OpenManage Mobile to notify you when a subscribed OpenManage Essentials console receives alerts from a monitored device. The notification appears in the status bar of your mobile device, similar to notifications that are displayed for messages, downloads, and so on. OpenManage Mobile allows you to configure the type of push notification you want to receive. Viewing alerts using push notifications To view the alerts using push notifications: 1.
Performing power control operations 7 You can perform power control operations on a server managed by OpenManage Essentials or an iDRAC. • Performing power control operations on a server managed by OpenManage Essentials • Performing Power Control Operations on an iDRAC Performing power control operations on a server managed by OpenManage Essentials For devices managed by OpenManage Essentials, power control operations are supported only on iDRACs and servers. To perform a power control operation: 1.
5. Type the Username and Password for the device, and then select the power control operation you want to perform. NOTE: For all tasks except Power On, the server needs to be discovered in addition to the iDRAC. 6. Tap Submit. OpenManage Mobile performs the power control operation and then displays the result of the operation. Performing power control operations on an iDRAC To perform power control operations on an iDRAC: 1. On the OpenManage Mobile home screen, tap the appropriate iDRAC server. 2.
4. Select the power control operation you want to perform, and tap Submit. NOTE: Shutdown OS First option is supported only for those power control operations that support a normal shutdown of the operating system. NOTE: The Power Options screen displays the task credentials used to add the iDRAC. If you want to use a different user name and password for the power control operations, edit the username and password fields.
Managing password 8 To make sure that your OpenManage Mobile is secure, you can lock OpenManage Mobile by using a secret password. You can set a secret password by selecting the Enable Password option in the Settings screen. • If a password is set and you do not use the device for more than 15 minutes, OpenManage Mobile is automatically locked, and then the login page of OpenManage Mobile is displayed.
Overflow symbol differs from device to device. For example, it can be displayed as a symbol, or at the lower-left or lower-right corner of the screen next to the Home button. The Settings screen is displayed. 2. 2. Tap Change Password. The Change Password screen is displayed. 3. Type the current OpenManage Mobile password, new password, reconfirm the new password, and then type the password hint. 4. Tap Save. Disabling OpenManage Mobile password To disable the OpenManage Mobile password: 1.
3. 32 Clear the Enable Password option.
9 Viewing OpenManage Mobile information This section provides information about viewing the OpenManage Mobile log, version, and End User License Agreement (EULA). Viewing the OpenManage Mobile application log To view the OpenManage Mobile application log: 1. On any screen, tap the overflow menu. Overflow symbol differs from device to device. For example, in some devices it is displayed as a symbol, or at the lower left corner of the screen., or at the lower right corner of the screen. 2.
Overflow symbol differs from device to device. For example, it can be displayed as a at the lower-left or lower-right corner of the screen next to the Home button. 2. In the list that is displayed, tap About. The OpenManage Mobile product information is displayed. 3. Tap View EULA. The OpenManage Mobile EULA is displayed.
Troubleshooting OpenManage Mobile 10 Unable to add OpenManage Essentials to OpenManage Mobile If you are unable to add an OpenManage Essentials to OpenManage Mobile, you can try the following workarounds: Workarounds: • Verify network configuration: To add an OpenManage Essentials server to OpenManage Mobile, OpenManage Essentials must be available on the specified web port (default 2607) and not stopped by any firewall or other security mechanism.
Workaround: Internet connection on your phone may be slow. Use OpenManage Mobile on WiFi or 3G or later network. Operations such as viewing event logs through OpenManage Essentials require OpenManage Essentials to retrieve data from the managed nodes and sometimes there is a delay of several minutes in retrieving data. Updated information not displayed in OpenManage Mobile Information displayed in OpenManage Mobile does not match the information displayed in OpenManage Essentials or iDRAC.
and per application basis. If your alert notifications are more than 100 per day, select a more specific filter to reduce the number of alerts transmitted to your mobile device. – Verify phone network connectivity: Push notification requires an internet connection on your phone or a wireless connection (that may not be available in certain areas, such as remote locations and places with poor signal).
Known issues • To receive alert notifications in OpenManage Mobile on iOS version 7, you must have a Apple account registered on the device. • Unable to validate the APN token if the OpenManage Mobile application is moved to the SD card, and the SD card is removed from the device. To validate the APN token after re-inserting the SD card, do the following: a. On any screen of OpenManage Mobile, tap the overflow menu. Overflow symbol differs from device to device.
Uninstalling OpenManage Mobile 11 To uninstall OpenManage Mobile: 1. Tap the iOS operating system symbol. The Settings screen is displayed. 2. In Device section, tap Apps or Application Manager. 3. In the DOWNLOADED tab, tap OMM. The App info screen is displayed. 4. Tap Uninstall. 5. At the Do you want to uninstall this app? prompt, tap OK.
Related documents and resources 12 Other documents you may need In addition to this guide, you may require the following documents: • Dell OpenManage Essentials version 2.0 User’s Guide. • Dell Integrated Dell Remote Access Controller 8 User’s Guide. Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options.
b. Under General support section, click Software & Security. c. In the Software & Security group box, click the required link from the following: – Enterprise Systems Management – Remote Enterprise Systems Management – Serviceability Tools – Client Systems Management – Connections Client Systems Management d. • To view a document, click the required product version. Using search engines: – Type the name and version of the document in the search box.
