Setup Guide

Troubleshooting

• I do not see any metrics for the HDD resource after OpenManage Management Pack for vRealize Operations Manager Version 1.2

upgrade or later.

— After OpenManage Management Pack for vRealize Operations Manager Version 1.2 upgrade or later, you must Stop Collecting

and Start Collecting for an adapter instance, to reflect the correct HDD metrics. In case of multiple instances, you need to perform

the same task for all adapter instances.

• I don’t see any historical data for HDDs after the OpenManage Management Pack for vRealize Operations Manager Version 1.2

upgrade or later.

— Historical data for HDDs are not available after the OpenManage Management Pack for vRealize Operations Manager Version 1.2

upgrade or later. This is an expected behavior, with the latest upgrade, adapter is offering HDD and SSD data separately. However,

historical data are available only for the SSDs. HDD metrics are freshly populated since the time adapter has been updated.

• After I create and configure a new adapter instance, I’m unable to see the firmware metrics.

— Firmware metrics collection does not happen when the firmware catalog is getting refreshed. You need to run the inventory in

OMIVV again and check for the metrics after the next collect cycle.

• I still see the resources in unknown state once I delete the adapter instances.

— When you delete the configured instance of the adapter, then in the inventory view, the older instances of servers and chassis may

be listed in unknown state; delete these components from inventory explorer page.

• I deleted an adapter instance and created a new one and configured it with the same OMIVV, now the widgets are not populated.

— To populate the data, edit the widgets in the dashboard and save without making any changes. Refer OpenManage Management

Pack for vRealize Operations Manager Version 1.2 or later user guide for further information on configuration.

• I see the health status as ”Unknown” for few Dell EMC Server Storage Controllers.

— For On-board controller, 6GBps SAS HBA and Software RAID there is no real time monitoring support. Hence, the health status is

shown Unknown”.

• The basic health update and extended metric jobs may fail to run within a minute when multiple traps for the same server are received.

The associated metrics for the server are refreshed after the next successful run.

Troubleshooting 9