Setup Guide
Troubleshooting
• I don’t see any metrics for the HDD resource after OpenManage Management Pack for vRealize Operations Manager Version 1.1
upgrade.
— After OpenManage Management Pack for vRealize Operations Manager Version 1.1 upgrade, you must Stop Collecting and Start
Collecting
for an adapter instance, to reect the correct HDD metrics. In case of multiple instances, you need to perform the same task
for all adapter instances.
• I don’t see any historical data for HDDs after the OpenManage Management Pack for vRealize Operations Manager Version 1.1 upgrade.
— Historical data for HDDs are not available after the OpenManage Management Pack for vRealize Operations Manager Version 1.1
upgrade. This is an expected behavior, with the latest upgrade, adapter is oering HDD and SSD data separately. However, historical
data are available only for the SSDs. HDD metrics are freshly populated since the time adapter has been updated.
• After I create and congure a new adapter instance, I’m unable to see the rmware metrics.
— Firmware metrics collection does not happen when the rmware catalog is getting refreshed. You need to run the inventory in
OMIVV again and check for the metrics after the next collect cycle.
• I still see the resources in unknown state once I delete the adapter instances.
— When you delete the congured instance of the adapter, then in the inventory view, the older instances of servers and chassis may
be listed in unknown state; delete these components from inventory explorer page.
• I deleted an adapter instance and created a new one and congured it with the same OMIVV, now the widgets are not populated.
— To populate the data, edit the widgets in the dashboard and save without making any changes.
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Troubleshooting 9