Install Guide

Troubleshooting
● After I create and configure a new adapter instance, I am unable to see the firmware metrics.
-Firmware metrics collection does not happen when the firmware catalog is getting refreshed. Run the inventory in OMIVV
again, and check for the metrics after the next collect cycle.
● I still see the resources in unknown state once I delete the adapter instances.
-When you delete the configured instance of the adapter, then in the inventory view, the older instances of servers and
chassis may be listed in unknown state; delete these components from inventory explorer page.
● I deleted an adapter instance and created an instance and configured it with the same OMIVV, now the widgets are not
populated.
-To populate the data, edit the widgets in the dashboard and save without making any changes. See OpenManage
Management Pack for vRealize Operations Manager Version 1.2 or later user guide for more information about configuration.
● I see the health status as ”Unknown” for few Dell EMC Server Storage Controllers.
-For onboard controller, 6GBps SAS HBA and Software RAID there is no real-time monitoring support. Hence, the health
status is shown Unknown.”
● The basic health update and extended metric jobs may fail to run within a minute when multiple traps for the same server are
received. The associated metrics for the server are refreshed after the next successful run.
● Post upgrade to vROPS 8.0 and OMMP 2.1, dashboards are not loading.
- Click Stop collecting for adapter instances under accounts and start it again after a while
● Post upgrade to vROPS 8.0 and OMMP 2.1, there are multiple instances of metrics that are seen for instanced metrics like
Chassis and server warranty and License Info metrics.
-Delete the adapter instance which has multiple metrics for warranty and license information and reconfigure the same
adapter instance.
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Troubleshooting 9